Computer Support Techician IV

Job Summary

The Computer Support Technician provides support to distributed PC/networking environment including installation, testing, repair, and troubleshooting for stand-alone PCs, PCs linked to networks, printers, and other computer peripherals

Principal accountabilities:

• Support responsibilities include software installation, and configurations. This technician performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages.
• Job duties require the technician to install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs.
• In this position, the incumbent troubleshoots computer problems, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.
• Perform unit software management (inventories, remove unauthorized software)
• Perform configuration (workstations, printer servers, software, operating systems)
• Process systems requirements (coordinate/validate user requirements)
• Provide software assistance (inquiries, e-mail group maintenance, dial-up networking, Dame Ware VNC)
• Manage individual user accounts (adds/removes mail and domain users)
• Manage system security (software patches, accreditation assistance)
• Manage disk (formats/partitions hard disk, optimize storage)
• Manage file system (client, unit-level file system, shard drive space)
• Perform fault isolation and correction, (perform corrections, open/track trouble tickets)
• Perform unit-level computer system maintenance (computer and printer maintenance)
• Perform unit computer hardware management (receives/inventories hardware and software, turn-in excess hardware and software)
• Perform Functional Area Records Management (prepares, reviews, maintains file plans; provides interim e-records procedures)
• Other duties as assigned

Knowledge & Skills:

• Possess excellent technical knowledge PCs, Wireless Laptops, Server, and related hardware.
• Working technical knowledge of current protocols, operating systems, and standards, including Exchange, Windows 10, Microsoft Server 2019, Microsoft Office 2019, Office 365, McAfee and/or Symantec anti-virus.
• Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
• Able to read and understand technical manuals, procedural documentation, and OEM guides.
• Possess analytical and problem-solving abilities, with attention to detail.
• Possess strong written and oral communication skills.
• Strong customer-service orientation.

Experience & Education:

• Ten (10) years’ experience in related field.
• High school diploma or equivalent.
• Comp TIA Security + required.
• Comp TIA Network + required.
• Microsoft 365 Certified Modern Desktop Administrator Associate certification, highly preferred.
• Hands-on hardware and software troubleshooting experience
• Experience working in a team-oriented, collaborative environment

Physical Requires/Working Environment:

• Normal office environment
• May be assigned to first, second, or third shift work schedule
• Able to stand and walk 20% of work shift to assist employee located throughout main campus location
• Able to lift standard computer equipment up to 50 lbs
• Must be able to obtain and maintain a Secret security clearance. Note: US Citizenship is required to obtain the clearance.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, gender identity, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal EEO laws and supplemental language at EEO including Disability/Protected Veterans and Labor Laws Posters.