Viamericas is a cross-border payments and financial services company with a clear purpose: help immigrant families prosper by providing essential, secure and affordable financial services delivered with the reassurance of a human connection.
Our customers trust us to move nearly $20 billion annually. We connect digital money transfers with a network of local agents, bringing financial services closer to the communities we serve.
With offices in Miami, Los Angeles, Medellín, Tijuana and Manila—and a growing presence in Canada, Bangladesh, India and Dubai—we are positioned for continued global growth, innovation and impact.
We’re looking for people to tackle difficult problems, hold their work to a high standard, and follow through on results. Across technology, operations, sales, marketing and beyond, the goal is to improve customer experience, make business more effective, and drive sustainable growth.
At Viamericas, the connection between your work and its impact is tangible: better services for customers, stronger businesses for our agents, and greater opportunity for the families we serve.
Duties and Responsabilities
- Compliance Training Assistant are in charge of reviewing all the documentation submitted as part of the training, and assign a score to the person that took the training.
- Organize the documentation and send it to the Department Applications, along with the score of the person(s) that took the training. The documentation must be part of the folder created with the rest of the Applications documents.
- Generate the proper certifies of participation in the training
- Send an electronic Fax copy to the agent, and print hard copies that will be send directly to agent’s location.
- Generate a monthly report with the information of the trainings performed.
- Solve Compliance holds and other difficulties that occur in the daily operations, all in observance with the applicable procedures and in coordination with Compliance Officer's or his delegate(s) directives.
- Provide advice to the Compliance Operations Management Staff on transactional holds, business rules and control requirements produced in accordance with the policies and procedures set forth in the AML Program.
- Provide support in the release of transactions placed on hold, and provide support to the transactional processes and whether other actions are required.
- Serve as liaison with correspondents to replay for information/documentation requests, also aid in the coordination of satisfactory preparation and delivery of the required information.
- Generate the necessary documentation required by the agents, in order to certificate their status as Viamericas' Authorized Delegates. This includes generation of Certificates, Licenses, and Letters that do part of the package sent to the agent.
- Assist to the Chief Compliance Officer or the Compliance Operations Management staff, as needed.
- Read, acknowledge and comply with Viamericas Staff Information Security Policy via the Information Security training portal. This should be done within 30 days of hire and repeated annualy
- Attend periodic Information Security training provided by Viamericas’.
- Report any event that might be an Information Security Incident: clicked on a malicious link, downloaded and opened a suspicious file, etc.
Qualifications
- Bachelor’s degree or a combination of advanced learning on-the-job and work experience will suffice in lieu of a college degree.
- Friendly, outgoing personality.
- Experience and skill in use of computer software.
- Knowledge of Microsoft Office Suite of products (Word, Excel, Outlook, PowerPoint).
- Strong attention to detail, organizational, time-management and problem solving skills.
- Proactive and eager to learn.
- Strong communication, writing and documentation skills.
- Strong process adherence orientation.
- Division to resolve issues.
- Ability to handle all problems, complaints and questions in regards to compliance paperwork.
- Attention to detail and accuracy.
- Ability to multi-task and adhere to time-sensitive deadlines.
Working Conditions
- Shift work in accordance to the business and department’s needs. Regular evening and weekend work are required for the position. Full-time job.
- Day off will be assigned during the week, with exceptions on weekends.
Skills Required
- Bachelor's degree, or equivalent advanced learning and work experience
- Friendly, outgoing personality
- Experience and skill using computer software
- Knowledge of Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint
- Strong attention to detail, organizational, time-management, and problem-solving skills
- Proactive and eager to learn
- Strong communication, writing, and documentation skills
- Strong process-adherence orientation
- Ability to resolve issues
- Ability to handle compliance paperwork problems, complaints, and questions
- Attention to detail and accuracy
- Ability to multitask and meet time-sensitive deadlines
What We Do
Viamericas offers money transfer, bill payment, check processing and top-up services at agent locations across the United States, and a network of thousands of pay-out locations throughout Latin America, India and Asia. Viamericas provides easy, fast and safe international payments and superior customer service.
