Bring your expertise to JPMorgan Chase. As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class.
As a Technology Operational Risk Management Lead with Compliance, Conduct and Operational Risk (CCOR), you will be responsible for independent oversight of technology, and cybersecurity operational risk management practices within the Consumer and Community Banking (CCB) line of business. Your core responsibilities will include conducting risk assessments and control evaluations; collaborating with CCB Technology, Technology Risk Control, and CCB Business Operational and Compliance Risk teams; developing data-driven approaches that leverage agentic AI and advanced analytics for risk identification and control assessment; and engaging extensively with technology and business stakeholders. You will report into the Technology & Cyber Operational Risk Officer for Consumer and Community Banking (CCB).
Job responsibilities:
- Understand key processes and controls performed within Consumer and Community Banking Technology
- Perform independent Technology, Data, & Cybersecurity risks assessments on Consumer and Community Banking Technology
- Manage identified risks using firm’s Operational Risk Management Framework
- Assess emerging risks as part of strategic business risk reviews, analysis of regulatory and market developments, New Business Initiative Approvals, and review of external operational risk events for your CCB products coverage.
- Develop and assess KPIs / KRIs related to these risks through effective monitoring activities.
- Partner and advise internal 2LoD teams of thematic control deficiencies and observations.
- Manage book of work assessments impacting CCB and produce weekly status updates.
- Participate in firm-wide global initiatives to analyze impact to the firm.
- Leverage modern risk identification techniques, including scenario analysis, threat modeling, and agentic AI for automated risk investigation and monitoring.
Required Qualifications, Capabilities and Skills
- 7 plus years of experience with infrastructure/application architecture.
- 5 plus years in a senior technology role (engineering, operations, or strategic planning).
- 2 plus years of data architecture or data governance role
- Demonstrate ability to understand complex technical systems, the business processes they support, and synthesize the corresponding risks and controls.
- Strong technical background in data related technologies.
- Experience with AI/ML tools and platforms; understanding of AI governance, ethical considerations and explain ability in risk management.
- Knowledge of second line risk management (operational risk and compliance) practices
- Ability to seamlessly transition between business and technical discussion.
- Strong organizational and multi-tasking skills with demonstrated ability to manage expectations.
- Excellent verbal and written communication skills, including the ability to present concise findings in a persuasive manner to a senior audience.
- Able to develop constructive relationships with functional partners.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- 7 plus years of experience with infrastructure/application architecture
- 5 plus years in a senior technology role (engineering, operations, or strategic planning)
- 2 plus years of data architecture or data governance role
- Ability to understand complex technical systems, business processes, and synthesize associated risks and controls
- Strong technical background in data related technologies
- Experience with AI/ML tools and platforms and understanding of AI governance, ethics, and explainability in risk management
- Knowledge of second line risk management (operational risk and compliance) practices
- Ability to transition seamlessly between business and technical discussions
- Strong organizational and multi-tasking skills with ability to manage expectations
- Excellent verbal and written communication skills, able to present findings to senior audiences
- Able to develop constructive relationships with functional partners
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental health coverage are comprehensive, with on-site clinics, preventive care, and specialized supports such as maternity nurse guidance and fertility treatments. Wellness activities can help offset copays and out-of-pocket costs, reinforcing the perceived strength of health benefits.
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Retirement Support — A 401(k) with dollar-for-dollar matching and additional automatic pay credits reflect strong employer-backed retirement savings. An employee stock purchase plan and related financial programs further bolster long-term financial support.
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Leave & Time Off Breadth — Paid time off, sick time, holidays, and generous parental leave are provided alongside family medical leave and adoption/fertility assistance. Additional programs like caregiver support and volunteer time off expand the breadth of time-away options.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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