Compliance Specialist

Viamericas is a cross-border payments and financial services company with a clear purpose: help immigrant families prosper by providing essential, secure and affordable financial services delivered with the reassurance of a human connection. 

Our customers trust us to move nearly $20 billion annually. We connect digital money transfers with a network of local agents, bringing financial services closer to the communities we serve.

With offices in Miami, Los Angeles, Medellín, Tijuana and Manila—and a growing presence in Canada, Bangladesh, India and Dubai—we are positioned for continued global growth, innovation and impact.

We’re looking for people to tackle difficult problems, hold their work to a high standard, and follow through on results. Across technology, operations, sales, marketing and beyond, the goal is to improve customer experience, make business more effective, and drive sustainable growth.

At Viamericas, the connection between your work and its impact is tangible: better services for customers, stronger businesses for our agents, and greater opportunity for the families we serve.

Duties and Responsabilities

• Solve Compliance holds and other difficulties that occur in the daily operations, all in observance with the applicable procedures and in coordination with VP of Compliance Operations or Compliance Officer's directives.
• Provide advice to the Compliance Operations Management Staff on transactional holds, business rules and control requirements produced in accordance with the policies and procedures set forth in the AML Program.
• Assist in the release of transactions placed on hold, and provide support to the transactional processes and whether other actions are required.
• Validate, integrate and verify all the watch lists, such as Internal Black List, OFAC List, and all the others related with our business.
• Serve as liaison with correspondents to replay for information/documentation requests, also aid in the coordination of satisfactory preparation and delivery of the required information.
• Organizing and maintaining files and records
• A part of this team is focused on training for new Authorized Delegates or those that require renewing the actual training, pursuant to the applicable policies and best practices standards according to the controls set forth in the AML Program, regarding Compliance's policies and procedures.
• Generate the necessary documentation required by the agents, in order to certificate their status as Viamericas' Authorized Delegates. This includes generation of Certificates, Licenses, and Letters that do part of the package sent to the agent.
• Assist to the Chief Compliance Officer, or the Compliance Operations Management, as needed.

Qualifications

• Bachelor’s degree or a combination of advanced learning on-the-job and work experience will suffice in lieu of a college degree.
• Experience and skill in use of computer software.
• Knowledge of Microsoft Office Suite of products (Word, Excel, Outlook, PowerPoint).
• Proactive and eager to learn.
• Strong communication, writing and documentation skills (narratives and flow charts).
• Strong process adherence orientation.
• Ability to handle all problems, complaints and questions in regards to compliance paperwork.
• Attention to detail and accuracy.
• Ability to multi-task and adhere to time-sensitive deadlines.

Information Security Responsibilities

• Read, acknowledge and comply with Viamericas Staff Information Security Policy via the Information Security training portal.  This should be done within 30 days of hire and repeated annually.
• Attend periodic Information Security training provided by Viamericas’.
• Report any event that might be an Information Security Incident: clicked on a malicious link, downloaded and opened a suspicious file, etc.