The Role
Monitors merchant compliance with card network rules, regulatory requirements, and internal policies. Manages Visa and Mastercard violation responses, remediation plans, representment strategies, KYC/KYB reviews, MATCH alerts, website investigations, audit support, documentation, and policy updates. Requires payments compliance experience, knowledge of card brand programs, PCI DSS, AML/BSA, OFAC, and strong analytical and investigative skills.
Summary Generated by Built In
Position Summary
The Compliance Specialist is responsible for ensuring adherence to card network rules, regulatory requirements, and internal policies within a payment processing environment. This role will lead responses to card brand violation programs and monitor merchant compliance.
Key Responsibilities
- Monitor compliance with card network rules (Visa, Mastercard, Amex, Discover), including dispute and fraud monitoring programs
- Manage and respond to card brand violations, including:
- Visa VIRP
- Mastercard BRAM
- Draft and submit remediation plans, representment strategies, and compliance responses within required SLAs
- Conduct merchant reviews and ongoing due diligence (KYC/KYB) to identify high-risk or non-compliant activity
- Investigate alerts related to potential compliance violations through website monitoring
- Monitor and review retroactive MATCH alerts
- Maintain detailed documentation of violations, responses, and remediation efforts for audit and regulatory review
- Support internal and external audits, including evidence gathering and control validation
- Assist in updating compliance policies and procedures aligned with evolving card brand and regulatory requirements
Qualifications
- 2–5 years of experience in payments, compliance, or risk management within a merchant acquiring environment
- Strong working knowledge of card network monitoring programs and thresholds (Visa, Mastercard)
- Experience responding to card brand violations and managing remediation plans
- Familiarity with PCI DSS, AML/BSA, and OFAC requirements
- Strong analytical and investigative skills with high attention to detail
- Ability to manage sensitive data in accordance with privacy and security standards
Preferred Qualifications
- Experience with chargeback management platforms and fraud monitoring tools
- Experience interacting directly with card brands or sponsor banks
- Knowledge of merchant vertical risk profiles and prohibited/restricted categories
Key Competencies
- Card network rule interpretation and application
- Regulatory compliance and risk mitigation
- Data analysis and trend identification
- Written communication (formal responses to card brands and partners)
- Cross-functional collaboration under tight deadlines
Skills Required
- 2-5 years of experience in payments, compliance, or risk management within a merchant acquiring environment
- Strong working knowledge of card network monitoring programs and thresholds, including Visa and Mastercard
- Experience responding to card brand violations and managing remediation plans
- Familiarity with PCI DSS, AML/BSA, and OFAC requirements
- Strong analytical and investigative skills with high attention to detail
- Ability to manage sensitive data in accordance with privacy and security standards
- Experience with chargeback management platforms and fraud monitoring tools
- Experience interacting directly with card brands or sponsor banks
- Knowledge of merchant vertical risk profiles and prohibited or restricted categories
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The Company
What We Do
Kurv is redefining how SMBs experience payments, offering straightforward, tech-driven solutions. It powers payment processing for thousands of U.S. businesses, streamlining operations and opening doors to growth.
