vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing solutions will allow you to elude those tasks and place topnotch, high-caliber professionals in the position you need to fill.
We use our expertise, knowledge, and global resources to deliver top-quality candidates and tailor our IT and Non-IT recruitment services to your needs. This allows us to deliver the required results in a timely manner that meets your schedule at a substantially reduced cost.
We pride ourselves for having one of the fastest growth rate and also the lowest turnover rates in the industry just 2.5 percent annually. We focus on the training and retaining qualified professionals with high personal and work ethics. With the help of our extensive database of internal candidates and CATS applicants tracking system, we can provide quality resources within the limited time frame
- Responsible for investigating and resolving customer disputes.
- Provide excellent customer service and timely responses
- Handle disputes ranging from quality of service issues to simple billing disputes.
Key Accountabilities:
- Research customer accounts using SAP.
- Maintain accurate updating of information in database and SAP systems.
- Work with various area of the business to investigate, research and resolve customer disputes
- Write company utility reports to customers supporting the company’s position.
- Utilize active listening skills to clarify the needs of the customer, Answer customer inquiries, and assist in the resolution of concerns.
- Maintain a high level of product and process knowledge.
- Educate internal/external customers on services.
- Master desktop solutions system applications, including SAP, ORCOM, Word and Excel.
- Handle difficult issues and avoid escalation whenever possible.
- Provide exceptional service to the customer that meets or exceeds all contractual service level agreements.
- Be responsive to and execute process improvements/enhancement programs.
- Support and sustain a positive environment that fosters team performance and individual excellence.
Education:
- High School Diploma, GED, or equivalent.
Knowledge:
- A general understanding of the water business or utility industry and the regulations impacting billing and collections.
- A working knowledge of customer recordkeeping and billing processes and strong computer skills in a business environment are required.
- Strong communication, listening, problem solving and computer skills.
- Research customer accounts using SAP.
- Maintain accurate updating of information in database and SAP systems.
- Work with various area of the business to investigate, research and resolve customer disputes
- Write company utility reports to customers supporting the company’s position.
- Utilize active listening skills to clarify the needs of the customer, Answer customer inquiries, and assist in the resolution of concerns.
- Maintain a high level of product and process knowledge.
- Educate internal/external customers on services.
- Master desktop solutions system applications, including SAP, ORCOM, Word and Excel.
- Handle difficult issues and avoid escalation whenever possible.
- Provide exceptional service to the customer that meets or exceeds all contractual service level agreements.
- Be responsive to and execute process improvements/enhancement programs.
- Support and sustain a positive environment that fosters team performance and individual excellence.
All your information will be kept confidential according to EEO guidelines.
Top Skills
What We Do
vTech solution Inc. is a Managed IT Services firm based out of Washington DC with a primary focus on Cloud Computing and Professional Services.
vTech was incorporated in January 2006 under the Commonwealth of Virginia as an IT Professional firm. vTech has experienced constant growth over the years and has developed various IT service capabilities by diversifying its service portfolio to IT Consulting, Enterprise Software Solutions, and Cloud Computing Services to provide complete IT Managed Service offerings.
Currently, we are one of the nation’s fastest-growing private companies and have been consecutively named in INC. 5000 list for the past five years.
Our focus is to enhance the level of success for our clients by efficiently offering the highest quality services. We use the most advanced IT technologies and practices to add value to our client services.
We specialized in core competencies which include Cloud solutions, Network Services, Security Solutions, Customized Application Services, System Integration, AI Tools, and Professional IT Services such as Project Management, Staff Augmentation, and IT Infrastructure Services.
vTech Solution's unwavering dedication to results defines our brand. Our time-tested management processes, quality control methods, and state-of-the-art work environment ensure that our clients' most complex projects are delivered on time, on budget, and message.
"vTech encourages and supports a healthy work-life balance for its employees. It offers a workplace where you can work with dignity and independence. vTech offers a competitive salary and comprehensive benefits package. We offer tuition and training expense reimbursement and a flexible work schedule."
