FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.
We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.
LEGAL, ETHICS AND COMPLIANCE
Working in close partnership, the Legal and Ethics & Compliance (E&C) teams operate as a strategic business area helping us navigate the complexities of a global business. The Legal team acts as guardians of our legal integrity, providing expert advice to protect our interests and manage risks. Alongside them, the E&C team drives our commitment to doing business the right way by developing robust compliance frameworks, monitoring regulatory adherence, and fostering a strong culture of ethical conduct.
LONDON
Our London office is located in Old Street, London’s tech hub, and is home to a wide range of teams. Our open space is ideal for collaborative work and sharing ideas. We also have a large outdoor terrace, which is the perfect spot to have a team lunch or host events.
THE ROLE
The Compliance team is focused on ensuring regulatory compliance as well as compliance with our Code of Conduct and Company Policies.
As a Compliance Program Manager, you will serve as a subject matter expert responsible for the end-to-end management of critical compliance pillars... Your expertise will ensure that our global operations remain ethical, compliant with international and external regulations.
Please note: This is a 12m FTC role.
WHAT YOU’LL DO:
- Overall Program Management
- Lead the periodic review, enhancement, and localized rollout of global compliance policies and procedures to ensure alignment with evolving business needs and regulatory landscapes.
- Monitor and manage the compliance group email to ensure continuous and seamless communication.
- Review and provide operational guidance on generic compliance advice requests from across the business.
- Centrally manage compliance activities and maintain program trackers, utilizing this data to prepare and deliver periodic compliance reports for senior leadership.
- Training and Awareness
- Raise awareness of Ethics & Compliance policies and standards amongst existing employees and lead the onboarding processes for new employees.
- Manage the global Training & Awareness (T&A) calendar, ensuring all mandatory compliance training modules and communications are appropriately and timely developed and implemented across the organization.
- Ethics & Policy Governance
- Raise awareness of Ethics & Compliance policies and standards, including the Code of Conduct, Conflicts of Interest, Gift & Entertainment policies etc. amongst existing employees and lead the onboarding processes for new employees.
- Ensure relevant compliance policies are updated/refreshed from time to time. Deploy suitable training for at-risk populations on compliance policies and requirements.
- Implement a compliance declaration process and tools/forms for new joiners and existing employees. Actively review and manage these declarations in line with company policies.
- Regulatory and Product Compliance
- Develop and enforce a robust compliance framework to ensure relevant controls are in place to comply with regional safety, labelling, and certification standards (e.g., CE, UKCA, or INFORM Act) across a multi-jurisdictional marketplace.
- Collaborate with business and legal teams to define restricted-item policies and automated gatekeeping/blocking mechanisms for high-risk product groups.
- Other Compliance Initiatives
- Support the wider compliance team with other compliance initiatives across related compliance areas from time to time.
- Provide timely and relevant information and feedback to the wider Compliance team and respective business functions to plug process gaps or internal control defects.
WHO YOU ARE:
- Bachelor’s degree in a related field with robust experience managing corporate ethics and compliance programs.
- Strong project management and analytical skills, with a proven track record of successfully overseeing complex, cross-functional initiatives and operationalizing compliance frameworks.
- Excellent written and oral communication skills, including the ability to translate complex regulatory requirements into practical, easily understood guidance for the business.
- Highly organized, proactive, and capable of working autonomously to drive program deliverables while maintaining excellent attention to detail.
- Demonstrated experience in designing, implementing, and monitoring compliance policies, conflict of interest programs, and global training rollouts.
- Employee Pension Scheme
- Flexible Benefits Program
- Health Insurance & Critical Illness cover
- Flexible work environment- Hybrid Model (3 days a week from the office, 2 days from home)
Skills Required
- Bachelor's degree in a related field
- Robust experience managing corporate ethics and compliance programs
- Strong project management skills
- Strong analytical skills
- Experience overseeing complex, cross-functional initiatives
- Experience operationalizing compliance frameworks
- Excellent written and oral communication skills
- Ability to translate complex regulatory requirements into practical business guidance
- Highly organized, proactive, and autonomous working style
- Excellent attention to detail
- Experience designing, implementing, and monitoring compliance policies
- Experience managing conflict of interest programs
- Experience implementing global training rollouts
What We Do
FARFETCH is the leading global platform for the luxury fashion industry. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers. Founded in 2007 by José Neves for the love of fashion, and launched in 2008, FARFETCH began as an e-commerce marketplace for luxury boutiques around the world. Today the FARFETCH Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,300 of the world’s best brands, boutiques and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a single platform. FARFETCH’s additional businesses include Browns and Stadium Goods, which offer luxury products to consumers, and New Guards Group, a platform for the development of global fashion brands. FARFETCH offers its broad range of consumer-facing channels and enterprise level solutions to the luxury industry under its Luxury New Retail initiative. The Luxury New Retail initiative also encompasses FARFETCH Platform Solutions, which services enterprise clients with e-commerce and technology capabilities, and innovations such as Store of the Future, its connected retail solution.
