Compliance Operations Manager

Why Us?

We want the best and brightest people to help us achieve our mission to develop and deliver life-enhancing products through focused execution. Our nearly 3,000 global team members understand the important role we play in delivering healthcare and are dedicated to supporting each other as we work to bring the best treatments forward. Our shared values of Integrity & Quality, Innovation, Drive, Collaboration and Empathy guide our team and enable us to deliver upon our vision of helping everyone we serve live their best life.

Job Description Summary

The Manager Compliance Operations is responsible for leading the development and execution of the department’s compliance training program at both the strategic and tactical level. This role is responsible for developing the annual training, communications plan, creating/updating communications, training materials and resources, with the assistance of applicable Corporate Compliance Business Partners, and conducting live and virtual training. This role is also responsible for the management and updating of the compliance policy portfolio in coordination with Corporate Compliance Business Partners, Legal and business stakeholders.

Job Description

• Compliance Training
  • Develop, implement and maintain Compliance Training Plan including development of role-based curricula, training assignment criteria, and training completion deadlines ensuring content is engaging, aligned with business needs, and accessible across roles and geographies.
  • Translate regulatory and policy requirements into clear, engaging, and actionable training content.
  • Partner with internal SMEs (e.g., Legal, Commercial) to ensure training is current, accurate, and aligned to business needs.
  • Coordinate development and review of compliance training materials; communicate training requirements to third-party vendor(s) supporting Compliance training activities.
  • Collaborate with company Learning Management System (LMS) Training team to design, develop, and deliver compliance training programs for field and corporate teams (live, virtual, and e-learning).
  • Communicate to business leadership timelines for training completion (as needed).
  • Engage and manage vendors hired to translate training materials into different languages as needed.
  • Monitor training effectiveness through assessments, feedback, and metrics to drive continuous improvement.
  • Support the development of onboarding programs and targeted refresher trainings for key functions and risk areas.

• Compliance Policies, Procedures and Other Guidance Documents
  • Own and drive the lifecycle of compliance-related policies — from drafting and coordinating stakeholder review, to publishing, communicating, and tracking attestations
  • Collaborate with stakeholders to ensure policies are practical, well-communicated, and embedded into business processes
  • Oversee policy distribution and attestation processes, working closely with vendors or internal tools
  • Identify gaps in existing Compliance and other functional policies and procedures on ongoing basis.
  • Ensure periodic review of existing Compliance policies and procedures and manage needed updates and roll-out of updated policies and procedures, including training and certification.
  • Provide oversight of applicable other departmental policies and procedures
  • Manage and maintain Compliance Department policies and Frequently Asked Questions (FAQs) documents for functional support.
  • Collaborate with the Compliance Business Partners to provide guidance to business stakeholders on questions received about policies and procedures.

• Compliance Communication
   
  • Drive, design and implement multi-channel communication plans to increase awareness and understanding of compliance priorities across the organization
  • Develop clear, professional, and engaging communications (email, intranet, newsletters, training promos) that reinforce key compliance topics and initiatives
  • Support compliance awareness campaigns, including Corporate Compliance & Ethics Week initiatives
  • Create PowerPoint slides, reports and other messaging for the Management Compliance Committee.
  • Assist in the maintenance of Compliance content on both the public website, as well as the Intranet page.
  • Raise awareness of the Compliance program and foster department and organization-wide accountability for compliance

• Integrity & Compliance Program Administration
  • Support compliance team with operational services for the business
  • Oversee, monitor and support the Integrity & Compliance mailbox
  • Provide overall operations project management support for Compliance department.
  • Manage external vendors and consultants (e-learning developers, LMS providers, policy platforms) to support the creation of training, communication tools, and policy delivery systems
  • Proactively collaborate across departments to identify ways to improve areas of responsibility as well as suggestions to improve the overall Compliance Program.
  • Support execution of annual Risk Assessment
  • Support internal audits and monitoring by providing documentation related to training and policy execution
  • Implement tools or technologies that enhance compliance engagement, tracking and reporting

• Bachelor’s degree in finance, life sciences or another healthcare-related field, more advanced degree is a plus
• 6 - 8 years minimum industry and compliance experience
• Knowledge of and experience with laws, regulations and industry guidance that affect the pharmaceutical industry including OIG, PhRMA and AdvaMed guidelines, Federal Sunshine Act, State disclosure laws, Anti-Kickback and anti-bribery laws, False Claims Act, and state price reporting statutes.
• Strong working knowledge (intermediate to advanced skills) in Microsoft Office Applications, including Excel (e.g., formulas, pivot tables, v-lookups), Word and PowerPoint.
• Strong project, time management, analytical and organizational skills with the ability to handle multiple tasks, set priorities, provide timely responses, meet deadlines, and develop process efficiencies where required
• Able to prioritize and act with a sense of urgency when required
• Able to work independently and know when to appropriately escalate an issue for resolution
• Able to problem-solve (i.e., anticipate, initiate, and resolve issues)
• Exhibits general business acumen
• Excellent technical and communication skills
• Excellent judgment and ability to handle highly confidential business matters in a fair and consistent manner 
• Strong relationship management, interpersonal skills and proven experience interacting with senior management
• Previous compliance training experience, and policy management system implementation and general systems implementation experience a plus

Frequent communication and interaction with senior level management throughout organization.

Normal office setting. Position will require travel as needed. (<25%)

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

EEO Statement:

We comply with all applicable federal, state, and local laws prohibiting discrimination and harassment, and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or genetic information, or any other classification protected by federal, state or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.