Compliance Operations Administrator

About Us

CyberSheath Services International LLC is a rapidly growing Managed Services Provider primarily focused on providing CMMC Compliance and Cybersecurity services to the Defense Industrial Base (DIB). We are excited to be expanding our staff due to our growth and are looking to add to our team!  

CyberSheath integrates compliance and threat mitigation efforts and eliminates redundant security practices that don’t improve and, in fact, may weaken an organization’s security posture. Our professionals advise clients where to stop spending, where to invest, and how to take what they are already doing and integrate it in a way that delivers improved security.   

Successful candidates for CyberSheath are self-motivated, think out of the box, work, and solve issues independently. Confident ‘doers’ who ‘get the job done’ and strive to ‘do the right thing, even when no-one is looking’ are the types of candidates who strive in our culture.  Additionally, our most successful team members are self-starters and willing to put on many hats to succeed. CyberSheath is fast-growing and seeks candidates who want to be part of our upward trajectory.  

Key Responsibilities

Compliance Operations & Coordination

• Support the Compliance team with day-to-day operational execution across multiple client environments
• Coordinate internal compliance resources for assessments, audits, and ongoing compliance activities
• Manage and track compliance-related tickets, tasks, and deliverables
• Maintain organized documentation, artifacts, and internal records for compliance engagements
• Ensure all compliance workflows are progressing on schedule and aligned with internal priorities

Scheduling & Resource Management

• Coordinate schedules for compliance staff and internal stakeholders
• Assign tasks and tickets to appropriate resources based on priority, workload, and skillset
• Optimize team utilization and ensure efficient allocation of resources
• Track deadlines for audits, assessments, and remediation activities
• Adjust schedules dynamically to account for shifting priorities and urgent work
• Apply structured project management principles to resource planning, capacity management, and delivery timelines

Ticket & Workflow Management

• Create, assign, and monitor service tickets and internal tasks
• Track open work and ensure timely progression to meet internal SLAs
• Escalate blockers, delays, or risks to leadership proactively
• Ensure accurate and timely updates within ticketing and project systems
• Maintain visibility into backlog, workload, and team performance

Reporting & Operational Visibility

• Maintain dashboards and reporting on compliance activities, task status, and team utilization
• Provide weekly and monthly updates to leadership on progress, risks, and capacity
• Ensure internal systems (PSA, documentation platforms, etc.) remain accurate and up to date
• Track key metrics such as backlog, completion rates, and upcoming deadlines
• Provide forward-looking capacity and risk forecasting based on workload trends and project timelines

Process Execution & Improvement

• Execute established compliance workflows and playbooks
• Identify inefficiencies and recommend process improvements
• Help standardize and scale compliance operations as the organization grows
• Drive consistency and discipline across the compliance delivery lifecycle
• • Introduce and enforce project management best practices, including task dependencies, milestone tracking, and accountability frameworks

What Success Looks Like

• Compliance work is consistently delivered on time.
• Internal resources are efficiently scheduled and fully utilized
• Tickets and tasks are clean, organized, and always up to date
• Leadership has real-time visibility into compliance operations
• Audits and assessments run smoothly without last-minute coordination issues
• The compliance team operates with structure, predictability, and accountability

Who You Are

• You “Get” The Industry – You have experience and understanding of the managed service provider environment and are familiar with ConnectWise Manage
• Execution-Driven – You close loops and ensure nothing is left unfinished
• Highly Organized – You bring structure to fast-moving, complex environments
• Detail-Oriented – You track the small things that make a big difference
• Proactive – You anticipate needs instead of waiting for direction
• Process-Minded – You enjoy building repeatable, scalable systems
• Accountable – You take ownership of outcomes, not just tasks
• Calm Under Pressure – You can manage shifting priorities without losing control
• Project-Oriented – You think in terms of timelines, dependencies, milestones, and delivery outcomes

Preferred Qualifications

• 4+ years of experience in operations coordination, dispatch, project coordination, or similar role
• Demonstrated experience managing multiple concurrent projects, timelines, and cross-functional resources
• Experience in an MSP, cybersecurity, or compliance-driven environment preferred
• Experience using ticketing/PSA systems (e.g., ConnectWise, ServiceNow, etc.)
• Strong organizational and time management skills
• Ability to coordinate multiple priorities and deadlines simultaneously
• Strong written and verbal communication skills
• Proficiency in Excel, reporting tools, and documentation platforms
• Project Management Certification preferred (PMP, CAPM, PRINCE2, or equivalent)
• Familiarity with Agile, Scrum, or hybrid project management methodologies is a plus

Why This Role

• Be a core part of scaling a high-performing compliance organization
• Work at the intersection of cybersecurity, compliance, and operations
• Gain exposure to structured compliance frameworks and audit processes
• Develop operational expertise in a fast-growing, high-impact environment
• Play a critical role in enabling delivery teams to execute at a high level

Work Environment

• 100% Remote work environment

Benefits

• Day One Health, Vision, and Dental Coverage
• Discretionary Time Off Policy – take the time you want or need
• 401(k) Retirement Plan with a 4% match

CyberSheath is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, age, protected veteran status, among other things, or status as a qualified individual with a disability.