As part of Risk Management and Compliance, you are at the center of keeping JPMorganChase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks and using your expert judgement to solve real-world challenges that impact our company, customers, and communities.
The Quality Assurance team is an independent function within Compliance, providing ongoing quality reviews of work performed by Compliance Production teams.
As a Quality Associate in Risk Management and Compliance, you will predominantly support QA testing across AML and Fraud activity, including Suspicious Activity Reports (SARs) and No-File Cases, as well as Sanctions Reporting and Investigations activity. You will perform targeted reviews, summarize results, and communicate findings to stakeholders—including identifying incorrect decision-making, gaps in process/procedure, and concerns regarding data integrity and adherence to standards.
Job Responsibilities
- Perform Quality Assurance (QA) reviews of AML and Fraud Investigations (SARs and Cases) to confirm completeness, accuracy, and adherence to internal controls and standards.
- Review case narratives, supporting evidence, and case outcomes to confirm AML red flags, key risk indicators, and relevant typologies have been identified, assessed, and appropriately documented with a clear rationale.
- Conduct QA testing of Sanctions processes and outputs to verify required restrictive actions were applied and clearly documented with supporting evidence.
- Validate data integrity across case management systems and supporting documentation; identify and document data gaps and inconsistencies.
- Identify, log, and classify QA defects; ensure write-ups are clear, actionable, and aligned to applicable procedures and requirements.
- Apply independent judgment and escalate questions or concerns when rationale or supporting evidence for risk-based decisions is unclear or insufficient.
- Prepare and deliver QA summary reports to stakeholders, including defect trending and recommendations for process improvements.
Required qualifications, capabilities, and skills
- Experience within the Financial Crime Compliance industry, in particular exposure to Anti Money Laundering and/or Fraud.
- Strong research and analytical skills, with attention to detail, and the ability to analyze large amounts of data.
- Excellent written and oral communication skills, to clearly articulate results of testing.
- Ability to translate technical data and information into business reports and presentations, with a good level of proficiency in MS Excel and PowerPoint.
Preferred qualifications, capabilities, and skills
- Prior experience in Quality Assurance/Controls/Audit related roles within the Compliance industry.
Skills Required
- Experience within the financial crime compliance industry, particularly exposure to Anti-Money Laundering and/or fraud
- Strong research and analytical skills
- Attention to detail and ability to analyze large amounts of data
- Excellent written and oral communication skills
- Ability to translate technical data and information into business reports and presentations
- Proficiency in Microsoft Excel and PowerPoint
- Prior Quality Assurance, controls, or audit experience within the compliance industry
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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