Americor is seeking a Compliance Call Monitor to join our remote team. As a Compliance Call Monitor, you will audit calls in accordance with strict guidelines and procedures to ensure that all compliance and regulatory requirements are met. You will communicate relevant feedback to management to continually enhance the customer experience.
Work Location: Remote- Must reside within the United States.
Compensation: $20.50-$22.50 an hour, depending on experience.
About Us:
Americor is a leading provider of debt relief solutions for people of all backgrounds. We offer various services to help our clients achieve financial freedom, including debt consolidation loans, debt settlement, and credit repair. Our dedication to others sets us apart – not only as a company but as a community of employees who support each other’s personal and professional growth. Recognized as a ‘Top Place to Work’ and ‘Best Company’ for our outstanding service and commitment to excellence.
Responsibilities:- Monitor 2-4 lines of business.
- Higher Targets - Regularly exceeding minimal targets by 5%.
- Daily call monitoring per the predefined sampling criteria.
- Analyze quality of calls by focusing on regulatory requirements, sales and service procedures, accuracy of information given and collected, and delivering on Americor’s Customer Experience standards.
- Communicate findings with relevant managers and team members.
- Other activities as assigned.
- Minimum of 6 months of call monitoring experience.
- Exceptional listening and analytical skills.
- Strong knowledge of call center processes, procedures, and techniques.
- Demonstrates great attention to detail, with the ability to effectively apply policies and procedures to various situations.
- Superior time management, multitasking, and organizational skills with the ability to meet strict deadlines.
- High school diploma or equivalent required.
- Bachelor's degree preferred.
Company Benefits:
- Ongoing training and development
- Opportunity for career advancement
- Medical
- Dental
- Vision
- Company Paid Group Life / AD&D Insurance
- 7 Paid Holidays and 2 Floating Holiday Days to use at will
- Paid Time Off
- Flexible Spending/HSA
- Employee Assistance Program (EAP)
- 401(k) match
- Referral Program
Americor is proud to be an Equal Opportunity Employer. Americor does not discriminate based on race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
* Note to Agencies: Americor Funding, Inc. (the “Company”) has an internal recruiting department. Americor Funding Inc. may supplement that internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters (“Agency”). Agencies are hereby specifically directed NOT to contact Americor Funding Inc. employees directly in an attempt to present candidates. The Company’s policy is for the internal recruiting team or other authorized personnel to present ALL candidates to hiring managers. Any unsolicited resumes sent to Americor Funding Inc. from a third party, such as an Agency, including unsolicited resumes sent to a Company mailing address, fax machine, or email address, directly to Company employees, or to the resume database, will be considered Company property. Americor Funding Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Americor Funding Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.
Americor Funding Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Americor Funding and has not been reviewed or approved by Americor Funding.
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Strong & Reliable Incentives — Feedback suggests incentive bonuses and uncapped commissions enable strong earnings for high performers. Some describe being very satisfied with this structure when targets are met.
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Healthcare Strength — Health coverage, including medical and dental, is described as highly competitive, with options usable nationwide in some cases. Positive comments highlight comprehensive offerings for core healthcare needs.
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Retirement Support — A 401(k) with company match is offered, contributing to long-term financial security. This provides a baseline of retirement support alongside other core benefits.
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What We Do
Founded in 2009, Americor Funding, Inc is an innovative online lender in offering debt consolidation loans and personal lines of credit to consumers. Americor's founder's have had decades of experience in helping consumer get out of debt with its lines of credit and debt consolidation loans. Americor provides debt solutions to thousands individuals and families all over the country. We’re a next-generation debt relief company with a proprietary platform designed to help clients get out of debt quickly. Together we’ll develop a strategy for you to enjoy a debt free lifestyle. Learn more about how Americor can help relieve the burdens of debt today.
