Complex Program Manager

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

As Complex Program manager for Financial Clients you will manage all aspects of a program characterized with high levels of complexity, uncertainty, and ambiguity to deliver the desired outcome to all stakeholders. In this role, yuo will understand the interdependencies, interactions, and dynamics of the projects and stakeholders within the program and the external environment, including contractual commitments and regulatory requirements. You will manage risk and uncertainty by identifying, assessing, and mitigating factors affecting the program's performance and outcomes. You will define and drive program governance to monitor and evaluate program performance and adapt the program as needed to properly account for changes in requirements or the program environment. You will manage the expectations and needs of varying levels of stakeholder personas through an effective communication strategy. As a consultant at heart, you have a track record in end-to-end consult to delivery, with a demonstrable history of engaging with clients, helping to define the vision and then translating that vision into tangible and manageable steps.

Who You Are

​​Mandatory Requirements:

•  10+ years of experience of successfully managing large, complex IT projects or programs, preferably with that track secured working at senior levels within a professional services business, with experience of working with customers across all project phases, including initial engagement and solution design, and geographies, demonstrating knowledge of the Customer industry, and understanding of customer environment.

• Requested experience in Transportation and Public Italy customers.

• Demonstrate expertise in specific Italy Customer business sectors, preferably (nice to have) Industry, Retails and goods sectors.

• Fluent in Italian and English language

• Comfortable and proven engaging at the C-suite, encouraging conversations to aid a customer’s journey and helping them understand benefits, translating technical complexity where needed and engaging across a diverse business and technical landscape with confidence.

• Comfortable with the dynamics of portfolio management at scale.

• As a consultant and delivery partner at heart, you have a track record in end-to-end consult to delivery, with a demonstrable history of engaging with clients, helping to define the vision and then translating that vision into tangible and manageable steps.

• Contribute to business growth by supporting proposal development and client presentations. Demonstrate propensity to enhance knowledge of new technologies and solutions in order to support conversations at the executive level.

• Lead and manage high-impact transformation initiatives including helping the customer to manage in their organization new solutions and/or new technology adoption, identifying and addressing potential resistance to change. Navigate complex organizational structures to effectively deliver transformation solutions. Develop and implement effective communication and training plans.

• Mentor and coach team members to ensure high-quality project delivery.

• Expertise in cost & scope management, change control, and overall project governance.

• Experience in identifying and tracking dependent tasks across projects, proactively identifying and mitigating risks related to dependencies, and guiding effective staffing choices to leverage expertise and/or knowledge between projects.

• High levels of proficiency with establishing program governance and management systems, with the ability to blend methods and client capabilities to meet complex demand, managing interdependencies of various projects to develop a master schedule, cost benefit assessment and trade-off decisions, and asset and resource prioritization

• Knowledge of business intelligence, data analysis, dashboards, business intelligence reporting, business metrics, and operational reporting.

• Ability to thrive in a dynamic agile environment, adapting to changing priorities while remaining outcome focused

Preferred Skills and experience

• Bachelor's degree in business, engineering, science and related fields.

• Minimum of 10 years of experience in project and program management, preferably in complex and large-scale environments.

• 6+ years of experience in Italy sector companies.

• Project Management certification such as PMP (Project Management Professional) or PRINCE2 (Projects IN Controlled Environments).

• Program Management certification such as PgMP (Program Management Professional).

• Familiarity with Agile methodologies (e.g., Scrum, Kanban) and DevOps practices.

• Experience in managing vendor relationships and contracts preferred.

• Strong communication and influencing skills secured from engaging with diverse stakeholders, mainly C Suite.

• A consultative and delivery background able to articulate approaches to complex systems and IT delivery.

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.