Make a real difference for customers by turning challenging moments into lasting trust. As part of J.P. Morgan Personal Investing’s Complaints Team, you’ll own every case, ensuring fair outcomes and a seamless experience. You’ll use your skills to investigate, resolve, and communicate with care, helping clients feel valued and heard. Join a high-energy team where your work shapes how customers view our brand. Grow your career in an environment that values integrity, teamwork, and continuous improvement.
As a/an Complaints Specialist in J.P. Morgan Personal Investing, you take ownership of client complaints and deliver fair, empathetic resolutions. You partner with us to investigate cases thoroughly, comply with regulatory standards, and tailor creative solutions that meet customer needs. You help us build trust and loyalty by treating every client with respect and professionalism.
Job responsibilities
- Take ownership of complaints, treating customers with respect and responding with empathy.
- Investigate cases thoroughly to build a complete picture of each customer’s experience.
- Approach problems logically and exercise sound judgment to ensure appropriate outcomes and compliance.
- Tailor effective and creative solutions for customers quickly and efficiently.
- Prioritise work to ensure efficiency and adherence to FCA and internal service levels.
- Work independently and collaboratively within a team environment.
- Think critically and exercise independent judgment in complex situations.
- Demonstrate resilience and adaptability in a fast-paced environment.
- Maintain strong customer focus, including handling detailed and sometimes difficult conversations.
- Uphold personal excellence, including punctuality, integrity, and accountability.
- Contribute to a positive team culture that values diversity and continuous improvement.
Required qualifications, capabilities, and skills
- Experience in UK banking or investments.
- Experience handling complaints within financial services.
- Strong communication skills, both written and verbal.
- Passion for delivering outstanding customer experiences.
- Creative problem-solving skills with adaptability and resilience.
- Ability to work independently and as part of a team.
- High attention to detail and compliance awareness.
- Strong investigative and analytical skills.
- Commitment to integrity, punctuality, and accountability.
- Ability to manage challenging conversations with professionalism.
- Customer-first mindset with empathy and respect.
Preferred qualifications, capabilities, and skills
- Familiarity with FCA complaints regulations and standards.
- Experience tailoring solutions for complex customer issues.
- Exposure to complaint resolution in digital banking or wealth management.
- Ability to contribute to process improvements and feedback loops.
- Experience working in a high-energy, fast-paced environment.
- Training in conflict management or customer advocacy.
Track record of building trust and loyalty through complaint handling.
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About UsJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.Skills Required
- Experience in UK banking or investments
- Experience handling complaints within financial services
- Strong written and verbal communication skills
- Passion for delivering outstanding customer experiences
- Creative problem-solving skills, adaptability and resilience
- Ability to work independently and as part of a team
- High attention to detail and compliance awareness
- Strong investigative and analytical skills
- Commitment to integrity, punctuality, and accountability
- Ability to manage challenging conversations with professionalism
- Customer-first mindset with empathy and respect
- Familiarity with FCA complaints regulations and standards
- Experience tailoring solutions for complex customer issues
- Exposure to complaint resolution in digital banking or wealth management
- Ability to contribute to process improvements and feedback loops
- Experience working in a high-energy, fast-paced environment
- Training in conflict management or customer advocacy
- Track record of building trust and loyalty through complaint handling
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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