Medela LLC – McHenry, IL
Hourly Wage Starting at: $25
Who you are:- You enjoy reviewing and processing complaint data and determining reportability
- You’ve worked in a regulated industry, with experience in complaint handling and analytics
- You have knowledge of FDA, QSR and ISO Quality Standards
- You are highly proficient in Excel, and have solid experience working in CRM and ERP systems
- You have strong customer service/complaint experience, with a sensitivity and understanding to the customer
- You are looking for a new work home that values their people
If this sounds like you, please continue reading to learn more about us and the position.
Medela supports millions of moms, babies, patients, and healthcare professionals in more than 100 countries all over the world. As the healthcare choice for more than 6 million hospitals and homes around the globe, Medela provides leading research-based breast milk feeding and baby products, healthcare solutions for hospitals, and clinical education – to building better health outcomes and nurturing health for generations. Founded in 1961 by Olle Larsson, Medela is led today by his son Michael Larsson, who has served as Chairman of the Board since 2001. www.medela.com
This position is located in the McHenry, IL office.
What We Offer our Complaint Coordinator
- Excellent salary
- Comprehensive benefits plan, which is affordable to our employees
- 401K with match
- Money Purchase Plan
- Generous PTO package, including 14 paid holidays
Education and Critical Skills/Experience – Complaint Coordinator
- High School diploma required; Bachelor of Science degree preferred
- Minimum two years’ experience in complaint handling/intake, Customer Service, or Customer Service Call Center.
- FDA regulated industry experience in complaint handling and/or analytics preferred
- Knowledge of FDA QSR and ISO Quality Standards, preferred
- Strong analytical, deductive reasoning and multitasking skills
- Excellent verbal and written communication skills
- Experience working in an environment with global objectives
Main Responsibilities – Complaint Coordinator
- Review and process complaints, including the escalation of potential adverse event complaints where applicable
- Complete customer follow-ups to obtain additional information needed to assess potential adverse event complaints
- File timely regulatory submissions (MedWatch)
- Utilize reports and dashboards within the SmartSolve Complaint Management Module and track the status of complaint activity assigned to maintain performance expectations
- Navigate between multiple windows and programs to process and obtain information needed to process complaints
- Respond to and process customer email responses in a timely manner in support of complaints and potential adverse event complaints
- Initiate complaints from completed product evaluations where indicated
- Work with Customer Service Representatives and Quality Engineering to resolve customers’ quality/technical questions and errors noted on complaint documentation
- Complete daily tasks during the scheduled timeframes and communicate any issues or obstacles that could hinder performance/task completion to the supervisor/manager or designated group lead
- Participate in process improvement activities and/or quality initiatives as assigned/directed by upper management
Our employees are empowered to serve this purpose in a family-owned company that is growing rapidly around the world. We value intensive exchanges, diverse perspectives, and unbureaucratic decisions. You will have the opportunity to develop at an international level, and witness the direct impact your work has on our company’s success.
If you are interested in this opportunity, we are looking forward to receiving your application.
For this position we only consider direct applications - thank you for your understanding.As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, citizenship, sex, protected veteran status, age, physical or mental disability, medical condition, HIV/AIDs status, marital status, domestic partner status, sexual orientation, gender identity (transgender status), weight, height or any other characteristic protected by federal, state, or local law or ordinance.https://mandatoryview.com/?LicenceId=e7c44cfe-6946-4b77-9939-493d186ba760&ProductType=OnlineApplicant&SubType=PG
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What We Do
Through advancing research, observing natural behavior, and listening to our customers, Medela turns science into care while nurturing health for generations. Medela supports millions of moms, babies, patients, and healthcare professionals in more than 100 countries all over the world. As the healthcare choice for more than 6 million hospitals and homes across the globe, Medela provides the leading research-based breast milk feeding and baby products, healthcare solutions for hospitals, and clinical education.
A family-owned company, Medela has 20 subsidiaries in Europe, the Americas, Asia and Australia, three production and warehouse facilities in Switzerland, the U.S and China and a worldwide distribution network in over 100 countries. With more than 1,500 employees, Medela is dedicated to developing breakthrough innovations that build better health outcomes and improve the lives of moms, babies and patients.
Founded in 1961 by Olle Larsson, his son Michael Larsson serves as Chairman of the Board of Directors since 2001. Annette Brüls is the CEO of the company since 2018.
Medela is committed to providing equal employment opportunity (EEO) to all persons regardless of race, religion, color, national origin, ancestry, citizenship, sex, protected veteran status, age, physical or mental disability, medical condition, HIV/AIDS status, marital or domestic partner status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law or ordinance
