Join Blakeford and work in a fun environment with caring teammates dedicated to making a difference in someone’s life every day!
We are currently looking for a PRN Community Support Specialist. The schedule is 7:30 am - 6:00 pm with shifts available 7 days a week.
The Community Support Specialist serves to assist the staff of the Blakeford by answering incoming calls and routing calls to appropriate destination, assisting with clerical duties while providing customer service to residents, family members and visitors in a polite and appropriate manner.
QualificationsESSENTIAL FUNCTIONS & RESPONSIBILITIES:
- Greets residents, family, visitors and staff pleasantly and seeks to assist them. Recognizes and communicated necessary information to residents and family, addressing their concerns in a timely manner.
- Assists everyone who enters the Blakeford campus through the Independent Living entrance. Seeks to provide a lasting impression upon all who enter of professionalism, confidence, and hospitality.
- Works with the Transportation Services to ensure that resident requests for transportation are fulfilled in a timely and efficient manner.
- Directs administrative work flow/scheduling of transportation
- Prepares Maintenance and Housekeeping Work Orders as requested by residents and/or personnel. Maintains the Work Order Tracking System.
- Ensures the Front Office is organized, presentable and running smoothly..
- Answers phone calls in a professional manner, assisting callers when needed, and routing callers to their appropriate destination.
- Write receipts to residents for rent and miscellaneous payments.
- Provides assistance with mail including: sorting mail upon its arrival, weighing outgoing mail, and selling stamps.
- All other duties as assigned.
EDUCATION & EXPERIENCE:
High school diploma or GED; or one to three months related experience and/or training; or equivalent combination of education and experience.
Basic personal computer skills, including e-mail, word processing, spread sheet, and graphics.
A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.
Blakeford at Green Hills is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws.
Skills Required
- High school diploma or GED (or equivalent combination of education and experience)
- One to three months related experience and/or training
- Basic personal computer skills (email, word processing, spreadsheet, graphics)
- Professional phone etiquette and customer service skills
- Ability to prepare and track maintenance and housekeeping work orders
- Ability to process receipts, sort and handle mail, and assist with transportation scheduling
What We Do
Blakeford Senior Life is a nonprofit provider of quality senior lifestyle solutions and health services, offering personalized care in independent living, assisted living, memory care, and senior rehabilitation communities.
