Community & Support Manager

Julius is building AI Data Analyst and growing quickly. Every knowledge worker - from financial analysts to marketers to product managers - relies on data to make critical decisions. Yet getting meaningful insights takes hours (at best) or days (on average). Julius gives every knowledge worker their own 24/7 AI data analyst, delivering the insights they need in minutes, not days. We've already made incredible progress since launching in late 2023. Julius executes over 4 million lines of analysis code daily, and our users have generated over 10 million data visualizations.

User Support

• Own the entire customer support experience across email, social, and community channels

• Troubleshoot technical issues and guide users through their complex analysis in Julius

• Create and maintain a knowledge base, FAQ, and onboarding materials

• Identify and escalate product bugs and feature requests to the engineering team

Community Building

• Build and nurture our user community (we have 2M+ users!)

• Develop programs to recognize and reward power users and community contributors

• Foster peer-to-peer learning and networking among Julius users

• Create engaging content that showcases Julius capabilities and user success stories

• Collaborate with product team to beta test new features with community members

• Exceptional written communication - You can explain complex concepts clearly and maintain a helpful, positive tone even in challenging situations

• User-first mindset - You genuinely care about user success and take ownership of their experience

• Self-starter mentality - You can operate with minimal direction and can build processes from scratch

• Technical aptitude - Comfortable learning new software tools and understanding basic data concepts (data analysis or data science knowledge a plus)

• Pattern recognition - You can spot trends in user feedback and translate insights into actionable recommendations

• 2+ years of experience in operations, community, marketing or related roles

Bonus Points

• Experience with Entrepreneurship or building a community 

• Experience with data analysis tools (Excel, SQL, Python) or data science background

• Familiarity with community platforms (Discord, Slack, Circle) and social media management

• Experience creating educational content (tutorials, documentation, videos)

Why Julius?

We're a small but mighty team of ex-founders and experience from companies like Ramp, Uber, Microsoft, and Facebook.
Julius has achieved significant revenue growth and is backed by industry-leading investors and founders from Vercel, Notion, Perplexity, Palantir, Replit, Zapier, Intercom, Dropbox, as well as researchers from OpenAI and Google DeepMind.

• Competitive Health, Dental and Vision Insurance

• Daily free lunch and dinner in the office

• Monthly gym membership reimbursement

• $200/mo in Uber, Waymo, Lyft and public transit credits for commuting

• We work out of a beautiful office in San Francisco's Financial District