Community & Support Associate

We’re looking for a community-driven, tech-savvy Community & Support Associate to nurture and grow Zencoder’s developer communities across Slack, Discord, X and Reddit. You’ll be the front line for developer engagement—facilitating conversations, troubleshooting issues, and amplifying community voices. This role blends support and community to ensure devs feel heard, supported & inspired.

This is a unique opportunity to join an early-stage company led by the founder of a unicorn startup, Andrew Filev, and help scale it into a thriving, innovative business. You’ll be a part of the team that ships AI products, shaping the future of software development and unlocking the creative potential of brilliant minds.

Community Management

• Moderate and manage Slack, Discord, and Reddit groups to ensure safe, constructive conversations.
• Track engagement metrics and community health; report insights to GTM and product teams.
• Drive participation with AMAs, polls, challenges, and spotlighting community projects.
• Grow membership by building partnerships with open-source contributors and dev communities.
• Organize virtual community events—office hours, workshops, or hack sessions.

Developer Support

• Provide timely first-line support in community channels, triaging issues to product/engineering.
• Maintain a living FAQ and knowledge base with recurring questions and solutions.
• Act as the “voice of the developer” by routing feedback into product & engineering.

Content & Engagement

• Draft quick-hit content: announcements, patch notes, community updates.
• Amplify user-generated content (tutorials, blogs, demos) across Zencoder’s communities.
• Collaborate with DevRels/Marketing to seed discussions around features, agents, & integrations.
• Encourage contributions to Zencoder’s Zen Agents Marketplace and highlight top creators.

Community & Support Skills

• 3 years of experience moderating or managing online developer communities.
• Strong empathy & communication skills; can de-escalate conflict while keeping engagement high.
• Familiarity with support workflows (ticketing systems, FAQs, handoffs to engineering).

Technical Comfort

• Comfortable reading/writing basic code (JavaScript, Python, etc.), understands dev pain points.
• Familiarity with GitHub, VS Code, JetBrains, Slack bots, Discord moderation tools.

Mindset: 

• Growth mindset, learner, Self-starter who thrives in fast-moving environments. Genuine passion for helping developers succeed, finds new ways to spark conversations and build trust with devs. 

This is a highly competitive role, and as part of the selection process, applicants will be required to complete a Hiring Exercise.

This exercise is designed to assess how you would handle real-world situations at Zencoder, where community, support, and developer experience intersect. Please keep your answers concise but thoughtful. We’re not looking for perfection — we want to see your instincts, approach, and communication style.

Here’s the detailed Hiring Exercise description.

• Impact: Gen AI will change how companies develop software in the next two years. Be at the frontier of that AI work, building a category-leading product in a huge market. You will have an everyday opportunity to innovate.
• Growth potential: Thrive in a high-growth AI startup combining personal and career growth.
• High Talent Density: Collaborate daily with our team of top-notch engineers and our founder, Andrew Filev.
• Flexibility: We hire globally, prioritizing talent over location. Work where you’re most productive and comfortable.