Community Specialist

Founded in 2016, Katalon is the leading provider of a modern, comprehensive quality management platform. Katalon Platform enables quality assurance, DevOps, and software teams of any size to deliver world-class customer experiences faster, easier, and more efficiently.

Since its first launch, Katalon has experienced tremendous growth, serving more than 30,000 teams around the globe, many of which are in the Fortune Global 500, such as PwC, KPMG, Abbott, etc. Katalon is recognized as a top automation tool by prestigious review sites, such as G2, Gartner, Capterra, and IT Central Station. 

About the Role

As a Community Specialist, you will play a key role in driving engagement, increasing the number of active members, and ensuring the Katalon community contributes to business impact through retention, expansion, and new customer acquisition. You will support QA practitioners and testers globally by providing technical assistance, facilitating knowledge sharing, and coordinating events and activities that promote collaboration and learning.

Your contributions will enhance the Community’s role as a strategic asset, strengthening relationships with existing users and increasing Katalon’s market presence in automation testing.

RESPONSIBILITIES

Community Engagement & Growth

• Foster a thriving and engaged community across forums, Academy, and social media platforms.
• Increase user-generated content and discussions by collaborating with community members and power users.
• Monitor, moderate, and respond to community discussions to ensure an inclusive and valuable experience.
• Identify and develop community champions to amplify brand awareness and expertise sharing.

Community Events & Programs

• Assist in organizing and promoting local and global events (meetups, workshops, webinars, hackathons, etc.)
• Partner with internal teams to coordinate community-driven initiatives that enhance knowledge sharing.
• Manage relationships with community leaders, speakers, and external contributors.

Technical Support & Insights

• Provide first-level product support by handling error reports, feature suggestions, and issue reproduction.
• Gather insights from the community and escalate recurring product feedback to internal teams.
• Support product knowledge sharing by working with the content team on guides, tutorials, and best practices.

Community-Led Business Impact

• Align community activities with business goals to drive new logo ARR, retention, and expansion.
• Track and analyze engagement metrics (active members, forum contributions, event participation, etc.) to measure ROI.
• Collaborate with Product, Marketing, Revenue and Customer Success to convert community engagement into business opportunities.

Must-Have:

• 3+ years experience in customer support, technical support, or community engagement.
• Familiarity with the SaaS business model and automation testing tools.
• Active participation in forums, blogs, or tech communities.
• Ability to learn emerging technologies quickly and effectively communicate with technical audiences.
• Strong organizational and project management skills to handle multiple initiatives.
• Excellent communication skills and a customer-centric approach.

Nice-to-Have:

• Prior experience in community building, social media, and event management.
• Experience creating technical content (tutorials, blog posts, FAQs, guides, etc.).
• Data-driven mindset with experience in community analytics and engagement metrics tracking.
• Familiarity with QA automation tools like Katalon, Selenium, or similar.

At Katalon, we bring together self-starting, open-minded, and talented people while actively promoting a transparent and growth-enabling working environment. But don’t just take our word for it. Take a better look below!

• Competitive Pay & Bonuses: We believe in rewarding great work! You'll receive an attractive salary package plus performance bonuses to help you meet your financial goals.
• Your Health & Happiness Matter: Take care of yourself with our comprehensive health coverage, flexible work options, and generous time off. We understand that life happens outside of work too!
• Location-Tailored Benefits: Enjoy a complete benefits package designed specifically for your country, giving you the best coverage where you live.
• Everything You Need to Succeed: Work with top-of-the-line equipment and enjoy modern facilities, plus helpful allowances to support your work setup.
• A Place Where You Belong: Join our worldwide family where we celebrate what makes each of us unique. Here, everyone has a voice and equal opportunities to shine.
• Room to Grow & Thrive: Your success is our success! We foster a trust-based culture where you can develop your skills, take on new challenges, and be recognized for your achievements.

Katalon is proud to be an equal-opportunity employer. We care about our people and celebrate our differences. We want to work with talented, collaborative, and innovative people. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other characteristics protected by law.