The Community Specialist plays a key role in growing and fostering thoughtful, on‑brand engagement for the Levoit and Cosori communities. This role supports day‑to‑day community engagement across each brand’s social platforms by monitoring conversations, engaging with audiences, and ensuring our presence feels timely, consistent, and authentic.
What you will do at VeSync:
- Monitor comments, replies, mentions, tags, and threads across priority social platforms to stay closely connected to ongoing community conversations.
- Engage selectively with audiences to acknowledge, reinforce, or amplify positive and on‑brand interactions.
- Participate thoughtfully in relevant off‑page conversations (e.g., creator, partner, or cultural moments) where brand presence adds value.
- Uphold consistency in brand voice, tone, and moderation standards across all community interactions.
- Surface shifts in sentiment, recurring conversation themes, or potential risks to the Social Marketing team.
- Track brand mentions, audience sentiment, recurring topics, and cultural moments across social platforms.
- Identify emerging conversations, trends, and audience questions that are relevant to content and community engagement.
- Share concise weekly or bi‑weekly summaries of community insights, highlighting notable themes, opportunities, and risks.
- Surface actionable feedback that can inform content planning, community initiatives, and cross‑functional teams.
- Monitor inbound influencer and creator inquiries across social platforms (comments, DMs, tags, mentions).
- Identify high‑quality community and creator content suitable for organic amplification.
- Maintain visibility into UGC opportunities and coordinate with internal teams to secure approvals and usage rights.
- Surface community‑driven reactions and ideas that can inform content development and ongoing series.
- Help identify and flag potential creators or influencers who align with brand voice, audience, and content needs.
- Monitor incoming community questions, concerns, or feedback and ensure they are acknowledged appropriately.
- Triage and escalate product issues, troubleshooting requests, or sensitive situations to the appropriate internal teams using established workflows.
- Flag high‑visibility, urgent, or potentially risky conversations to the Social Manager or leadership.
- Support proactive sentiment management by helping prevent unresolved issues from escalating publicly
- Support and handle community activations such as conversation prompts, engagement posts, giveaways, or surprise‑and‑delight moments in alignment with social calendars.
- Assist in executing recurring engagement initiatives planned by the Social team.
- Test and report on small‑scale engagement tactics to help inform broader community strategy.
What you bring to the role:
- Bachelor’s degree in Marketing, Communications, Digital Media, or related field.
- 1–3 years of experience in community management, social engagement, and/or customer service.
- Strong understanding of social platform behaviors and community etiquette.
- Excellent written communication skills with an ability to adapt to brand voice.
- Experience with social listening tools (Sprinklr, Meltwater, Brandwatch, etc.).
- Ability to manage high volume, fast-paced engagement environments.
Location:
- This is an on-site, office-based role in Tustin, CA.
Salary:
Perks and Benefits:
- 100% covered Medical/Dental/Vision insurances for employee AND spouse + dependents!
- 401K with 4% employer match (eligible after 90 days of employment) and immediate 100% vesting
- Generous PTO policy + paid holidays
- Life Insurance
- Voluntary Life Insurance
- Disability Insurance
- Critical Illness Coverage
- Accident Insurance
- Healthcare FSA
- Dependent Care FSA
- Travel Assistance Program
- Employee Assistance Program (EAP)
- Fully stocked kitchen
Skills Required
- Bachelor's degree in Marketing, Communications, Digital Media, or related field
- 1-3 years of experience in community management, social engagement, and/or customer service
- Experience with social listening tools (e.g., Sprinklr, Meltwater, Brandwatch)
- Strong understanding of social platform behaviors and community etiquette
- Excellent written communication skills and ability to adapt to brand voice
- Ability to manage high-volume, fast-paced engagement environments
- On-site work in Tustin, CA (office-based role)
What We Do
Founded in 2011, Etekcity was established with the goal of enriching the lives of customers across the globe by providing thoughtfully engineered consumer products designed with convenience, simplicity, practicality and value in mind. Today, Etekcity is now an international brand owner, serving a diverse e-commerce customer base in home improvement, consumer electronics, and outdoor equipment. By offering innovative, feature-rich products infused with the latest cutting edge technology and user-friendly designs, we have made tremendous strides in the e-commerce marketplace since our inception. Innovative thinking, thoughtful practicality and technological sophistication have been paramount to our continued success as a leading e-commerce brand in an extensive range of product categories. Our team is composed of bright, ambitious and creative-minded individuals with an unwavering passion for enriching the lives of those around us in new and exciting ways. While we’re an incredibly industrious bunch, we inspire our team members to be as happy and productive as possible by offering ample opportunities for growth, flexible work schedules and a casual, start-up like work environment where work and fun are not mutually exclusive. With multiple international branches and plans to expand our product outreach to physical storefront retail centers, we’re committed to becoming the world’s premier retailer of home goods and outdoor equipment. Building on better living isn’t just our slogan—it’s our promise to our valued team members too. #BuildingonBetterLiving.
