Community Representative

Description

Job title: Community Representative     

Mentored by: Community Representative Manager  

Accountable to: Residents, Families, Prospects & Colleagues

Position Summary: Meet or exceed occupancy goals through effective planning of tours, conversations, move-in’s and move-out’s. Establish a meaningful trust relationship with prospects and residents. Represent St. John’s in a positive and professional manner to encourage referrals and community cohesiveness.

Qualifications & Education Required:  

• Degree in Marketing, Communications, Business or related preferred (not required)
• Senior housing experience preferred (not required)
• High degree of accuracy in all assignments 
• Ability to work independently and manage time effectively.  
• Understand the older adult market
• Have a positive disposition with a genuine love and concern for people.  
• Possess a high degree of initiative, creativity and good judgment as well as professional ethics, excellent communication skills and the ability to motivate others.  
• Ability to work in a stressful environment and meet deadlines as assigned

Core Organizational Competencies:

• St. John’s Brand Characteristics - Embrace living by being Friendly, Respectful, Responsive, Compassionate, Innovative and Fun towards elders, families and colleagues. 
• Teamwork - Actively participates. Assists team members; offers encouragement. Acknowledges/welcomes elders. Keeps team members informed. Recognizes achievements and efforts of others. 
• Job Knowledge - Consistently demonstrates working knowledge of all aspects of job. Remains current on job related changes and trends. 
• Planning/Organization - Demonstrates initiative; plans appropriately. Uses time, materials, resources effectively. Organizes work to ensure commitment and priorities. 
• Productivity - Consistently maintains high activity and efficiently produces acceptable volume of work. Consistently meets deadlines and commitments. 
• Quality - Consistently produces accurate, timely work which meets required quality standards. Pays attention to detail. Sets high standards of performance for self and actively seeks continuous improvement. Provides elder-driven care. 
• Reliability - Consistently delivers on commitments. Can be counted on to accomplish tasks without follow up. Available when required by elder or team and can be counted on to help or assist when needed. Responds in a timely manner. 
• Demeanor (attitude) - Embraces change with optimism. Addresses concerns appropriately. Positively communicates. Good listener. Consistently maintains a positive demeanor. 

Position Competencies:

• Must be computer literate. 
• Proficient in basic office and related skills
• Face-to-face and phone customer service

Position Responsibilities: 

• Meet or exceed individual sales/lease goals.
• Cultivate leads and field new inquiries
• Meet with prospective residents and their families by providing campus tours
• Diligent follow-up with prospects.
• Communicate incoming resident’s special needs or requirements to the Move-in Coordinator.
• Work closely with other key departments to ensure units are ready for move-in
• Complete weekly and monthly reporting on sales and move-in activity as needed/requested.
• Assist with marketing events on/off site as well as participating in trade shows and expos as needed/requested
• Maintain a working knowledge of the marketing software program.
• Manage collateral inventory
• Strive to maintain a safe working environment through the prevention of accidents, the preservation of equipment and the achievement of safe working practices.
• Adheres to all policies and procedures of St. John’s Meadows & Brickstone.
• Work evening and/or weekend hours as needed.
• Other responsibilities and duties as assigned.

Requirements

Physical Requirements: 

• Light to moderate – A fair amount of walking, some bending/lifting of items