Community Receptionist

Position Overview 

Shelter House is a community of residents, staff and volunteers working together to provide basic human services for the men and women of the Greater Cincinnati area who are experiencing homelessness. The Community Receptionist is responsible for being the face of Shelter House which includes greeting guests, handling inquiries, setting meetings and managing various office duties.   

Essential Job Duties 

• Relay incoming and interoffice calls 

• Greet all visitors/clients, directing them to the correct offices when necessary 

• Accept and sign for packages 

• Maintain an organized and sanitary workspace 

• Relay all resident messages to the appropriate supervisor 

• Check sex offender website upon all intakes 

• Maintain sign in sheet for new clients and volunteers 

• Process financial mail 

• Run reports in VESTA per requests 

• Post daily activities through Yammer network 

• Manage the queue in VESTA 

• Update day calendars for both clients and staff 

• Assist donations 

• Assist Shelterhouse Management or Executive Team 

• Sort, stamp and distribute mail 

Qualifications & Requirements 

• High School Diploma is required  

• 1+ Years of related Customer Service 

• 1+ year of receptionist experience 

Skills & Abilities 

• Must be reliable and punctual 

• Must present a warm, welcoming and professional demeanor with staff, clients and the outside community 

• Must have strong verbal, written and time management skills 

• Must have the ability to multi-task and problem solve 

• Must be able to navigate a multi-line phone system 

• Ability to work in Office 365 

• Must be able to work weekends, nights, holidays and cover for call-offs as needed.

Physical Requirements (% of time spent performing requirements) 

• Time siting – 50% or less 

• Working on computer – 100% 

• Answering calls – 100% 

• Lifting items – 5%, must be able to lift 7 lbs 

Conclusion 

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. But, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. 

EEOC Statement 

It is the policy of Shelterhouse to provide equal employment opportunity to all employees and candidates for employment without regard to race, color, religion, sex, national origin, age, handicap or veteran status or status within any other protected group. 

Shelterhouse is an AA/EOE/Vets/Disabled