The Role
The Community Operations Intern will onboard new users, manage social games, provide support, and enhance user engagement on the Kumu platform.
Summary Generated by Built In
We're looking for an enthusiastic and organized Community Operations Intern to help onboard and support new users on Kumu. You'll play a key role in ensuring smooth operations during live sessions, guiding users on how to top-up and earn, and encouraging participation in social games. If you’re people-oriented, love fast-paced digital communities, and want hands-on experience in platform operations and user engagement, this role is for you!
🎯 What you’ll do:
🎯 What you’ll do:
- Onboard new users and teach them how to top-up and earn on Kumu
- Convert users into social game participants
- Keep the game room slots active and fun
- Prioritize users who are on-cam and engaged
- Manage the vibe: drop lucky gifts, play social games, and kick inactive users (off-cam or not gifting)
- Be the go-to support: answer questions about top-ups, withdrawals, and how everything works
- Run the messenger group for new users and encourage them to join the live
- Take and share jackpot screenshots in our Facebook group to keep the hype alive
- Love live streaming culture and online communities
- Enjoy multitasking and keeping things organized
- Have good vibes and great communication skills
- Are comfortable being online and engaging with people regularly
- Want hands-on experience in community ops, user engagement, or platform support
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The Company
What We Do
Kumu is a livestreaming app built for GenZ & Millennial Filipinos. Our Social TV, virtual gifts economy, and live commerce platform empowers thousands of Filipino content creators around the world. We have been downloaded in over 55 countries and have over 6 million registered users since launching in August 2018.
