Community Manager

Toters is an on-demand e-commerce and delivery platform and operates a service that enables customers to get anything in their city at the highest level of convenience.

At Toters, technology is at the heart of everything we do. We have product teams that are working hard everyday to create products that make our customers' lives easier. Our engineers are also continuously creating solutions to make our processes more efficient, all in an effort to get to our customers fast and at the best cost. If you are interested in working in a high growth startup environment and looking to be part of a team that will potentially change the way customers shop in the Middle East, apply now.

We are looking for a qualified Community Manager to join our team. If you are a tech-savvy professional, experienced in social media, PR, and promotional events, we would like to meet you. The Community Manager is a ‘people person’ and is responsible for developing and executing community engagement strategies to build and maintain a strong, positive, and active community around the brand online and offline. Ultimately, you should be able to act as the face and voice of our brand and manage all community communications.
Responsibilities:
· Develop and curate content that is relevant and interesting to the community.
· Create engaging and trendy content for all platforms, including blog pieces, articles, social media posts, newsletters and videos and other materials.
· Analyze web traffic and relevant community metrics.
· Set and implement social media and communication campaigns to align with marketing strategies.
· Provide engaging text, image and video content for social media accounts.
· Respond to community inquiries, feedback, and concerns in a timely and professional manner.
· Monitor and report on feedback and online reviews.
· Organize and participate in events to build community and boost brand awareness.
· Coordinate with Marketing team to ensure brand consistency.
· Liaise with Business Development and Tech department to stay updated on new products and features.
· Build relationships with customers, potential customers, industry professionals and journalists.
· Stay up to date with digital technology trends.
Requirements:
· 2-3 years of work experience as a Community Manager.
· Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series, and writing an email newsletter).
· Ability to identify and track relevant community metrics (e.g. repeat attendance at events).
· Strong written and verbal communication skills.
· Hands on experience with social media management for brands.
· Ability to interpret website traffic and online customer engagement metrics.
· Knowledge of online marketing and marketing channels.
· Attention to detail and multitasking abilities.
· Knowledge of industry trends and community best practices.
· Creative thinking and problem-solving skills.
· BSc degree in Marketing, Communications, Business, or a related field.