Community Manager

The Community Manager of this 57-unit Tax Credit property is responsible for conducting move-ins, move-outs, transfers, unit inspections, tax credit certifications, and annual recertifications. The Community Manager is also responsible for day-to-day operations, including property occupancy, weekly and monthly reports, the consistent implementation of community policies, accounts receivable and payable, and preparing the annual budget. Other responsibilities include supervising and developing employees. The candidate should be self-motivated, have strong attention to detail, and problem-solving abilities.

• Pay: $27.00–$28.00 per hour
• 1 Bedroom unit to live onsite
• Schedule: Full-time (40 hours per week), Monday–Friday, 8:00 AM–5:00 PM
• Benefits: Medical, Dental, Vision, Life Insurance; 401(k) with employer match
• Time Off: Paid vacation and 14 paid company holidays

• Demonstrate ability to understand financial goals; operate the asset in the owner’s best interest in accordance with the Policies & Procedures Manual.
• Maintain accurate records of all community transactions and submit timely reports (e.g., rent rolls, delinquency reports, move-ins/move-outs).
• Daily review of the property Yardi dashboard.
• Review all vacant and available units to ensure timely move-ins.
• Prepare annual budgets and income projections accurately and on time.
• Ensure all rents and late fees/check charges are collected, posted, and deposited promptly.
• Generate necessary legal actions/documents in accordance with Landlord/Tenant Law, Fair Housing Laws, and company guidelines.
• Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations, and certificates of insurance.
• Ensure invoices are accurately processed for approval and payment by the Corporate office; manage petty cash and all funds.
• Performs other related duties as assigned.
• Carries out additional responsibilities as needed to support department and company objectives.

• Ensure the property is rented to fullest capacity and lost rent is minimized.
• Utilize the Yardi leasing workflow from initial contact through approval/denial of tenancy and move-in.
• Utilize marketing strategies to secure prospective residents.
• Confirm leasing staff techniques are effective in qualifying and securing future residents.
• Confirm that leasing staff gather and file information about market competition.
• Continually monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal information, marketing data, etc., to provide up-to-date and accurate information.
• Represent the company professionally at all times.

• Prepare and/or implement procedures and systems within company guidelines to ensure orderly, efficient workflow.
• Maintain working knowledge of California landlord/tenant law and common procedures and notices.
• Confirm all leases and corresponding paperwork are completed and input into the software system accurately and timely.
• Ensure current resident files are properly maintained and in required order.
• Ensure all administrative paperwork is accurate, complete, and submitted in a timely.
• Ensure compliance with all applicable affordable housing programs.
• Lead emergency team for the community; ensure proper response and handling of all emergencies with staff, residents, and buildings within company guidelines to minimize liabilities (e.g., criminal activity, injuries, fires, floods, freezes).
• Resident Retention:
  • Conduct quarterly Resident Meetings
  • Handle resident concerns/requests promptly to ensure satisfaction
  • Participate in resident social service programs and/or coordinate resident activities
  • Develop/implement retention programs (resident functions, special promotions, monthly newsletters)
  • Ensure distribution of all company/community notices (bad weather, emergency, etc.)
• Consistently implement policies of the community.
• Daily review of all emails and respond within 24 hours.

• Consistently use successful techniques and company directives to screen, hire, orient, and train new personnel.
• Ensure staff efficiency through ongoing training, instruction, counseling, and leadership.
• Plan weekly/daily brief meetings with staff to review schedules, work order status, and assignments.
• Coordinate maintenance schedule and assignments with the Maintenance Supervisor.
• Administer action plans consistently and in a timely manner for performance problems; document appropriately, communicate with the supervisor and HR Director, and terminate properly when necessary.
• Provide support to staff to encourage teamwork; lead by example to create a harmonious environment.
• Ensure all administrative processes involving personnel are handled in a timely manner (e.g., performance evaluations, salary reviews, online timekeeping, change of status).

• Maintain community appearance and ensure repairs are noted and completed on a timely basis through regular inspections and tours.
• Assure quality and quantity of market-ready apartments.
• Ensure models and market-ready apartments are walked daily; communicate any service-related needs to maintenance.
• Ensure service request procedures are followed, recorded in property management software, communicated to maintenance, status updates to residents, notes entered, and satisfaction follow-up.

• Learn and ensure compliance with all company, local, state, and federal safety rules.
• Ensure unsafe conditions are corrected promptly.
• Direct staff to follow a “safety first” principle.

• Ability to make decisions, meet targets, and work under pressure.
• Strong command of the English language, including proper grammar, spelling, and sentence structure.
• Thorough understanding of the English language and ability to communicate effectively with others.
• Strong writing and proofreading skills.
• Attention to detail in all aspects of job performance.
• Effectively prioritize multiple projects simultaneously while meeting deadlines.
• Demonstrated managerial and leadership skills.
• Strong communication and negotiating skills; ability to build and maintain strong vendor relationships.
• A sense of urgency, comfort with ambiguity, drive for results, and ability to remain true to the company’s brand and image.
• Ability to apply principles of logical thinking to define problems, collect data, establish facts, draw valid conclusions, and initiate appropriate action.
• Effectively convey ideas, images, and goals to a diverse group of personalities.
• Possess a positive attitude; keep calm and smile under all circumstances.

• College degree preferred.
• Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.
• Position requires a minimum of 2 years on-site as an Assistant Community Manager; will consider 3 years supervisory experience in a customer service related business with appropriate certification(s) and/or prior experience as Community Manager.
• Affordable housing and permanent supportive housing experience preferred.
•  Achieve Fair Housing certification prior to interaction with prospects or residents.
•  Competence in personal computer skills, keyboard, internet search, math, Microsoft Office Suite/Office 365 including Word, Excel, Outlook as well as property management software applications.
•  Must possess a valid Driver’s License, reliable transportation and current auto insurance coverage as this position may require some driving for company business.
•  Knowledge of OSHA laws and regulations.
•  Participate in training to comply with new projects, programs or existing laws.
• Be able to work evenings and weekends on call as needed.
• Present self in a neat, clean and professional manner at all times throughout the workday and/or whenever present at the community or representing the community.
•  Comply with expectations as demonstrated in the Employee Handbook
• Candidate will be required to pass a background and drug screening. (A conviction will not necessarily disqualify you from employment with WSH Management.)

WSH Management has managed senior and multifamily properties since we began operations over 20 years ago and are very experienced in the management of both affordable and market rate apartment communities. We currently manage over 60 properties in California and have over 175 employees. Come join us! 

WSH Management provides equal employment opportunity without regard to race, color, religion, sex, pregnancy, national origin, ancestry, citizenship, age, marital status, disability, veteran status, sexual orientation, gender identity, genetic information, or any other basis protected by law. If needed, reasonable accommodations for the hiring process will be made.

WSH Management is a drug free workplace.

WSH Management is an Equal Opportunity Employer (EOE) M/F/D/V/SO.