Community Manager

About SAMY

We weren't built to follow, we were built to lead.

Based in Old Street, London, SAMY is a dynamic agency that harnesses data and technology to create best-in-class strategies, creative, and campaigns. Our teams are fascinated by human behaviour, especially how it impacts online activity. We help brands maintain relevance by understanding their customers better through unrivalled research methodologies. We boast a diverse client list that includes global leaders like McLaren and The North Face, plus, we're a fun bunch with a diverse range of thoughts, ideas, and approaches.

We are Path Finders: curious, ambitious, and never afraid to challenge what's next.

We don't play it safe. We build what's next.
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Role Mission

We’re seeking a creative and strategic Social Media Community Manager with a passion for building engaged online communities. In this pivotal role, you'll be responsible for developing innovative community engagement strategies, bringing them to life, and strategically managing their performance across platforms to resonate deeply with our client's audiences.

Key responsibilities

• Community Strategy & Leadership: Lead day-to-day community management across social platforms, defining and implementing strategies aligned with client objectives and brand aesthetics.

• Stay at the forefront of algorithm updates, emerging platform features and industry trends, developing innovative community-first concepts and reactive content that keeps brands relevant to the speed of culture.

• Content Creation & Production: Pick up an iPhone to capture and execute box pops, live event coverage, social-first concepts and behind-the-scenes content, while supporting creative ideation and content calendars.

• Create compelling post captions that elevate visuals and drive engagement, working closely with designers and the production team on more involved campaigns and shoots.

• Performance Monitoring & Strategic Analysis: Lead insightful and actionable social media performance reports, providing data-driven recommendations through monthly reports and Quarterly Business Reviews (QBRs).

• Conduct competitive analysis and use social media analytics tools (e.g. Meta Business Suite, TikTok Analytics, Google Analytics) to track performance, identify trends and inform strategic decision-making.

• Client & Stakeholder Management: Support client community presentations and reports, proactively manage expectations, needs, assets and approvals, and collaborate with creative and account teams to ensure seamless campaign execution.

• Innovation & Industry Leadership: Continuously explore and implement the latest social media trends, tools and technologies, while participating in industry events and sharing knowledge to drive innovation and position SHARE as a thought leader.

Skills & experience

• Proven experience in a social media management role, ideally in an agency environment or in-house for a consumer brand, with experience in community management a must for the role.

• Demonstrable success in developing, leading, and executing impactful social media strategies that have delivered measurable results for consumer brands.

• Deep understanding of the nuances and best practices for various social media platforms, with specific expertise in TikTok and experience building content and communities for brands.

• Experience using social media analytics, management and scheduling tools (e.g. Meta Business Suite, TikTok Analytics, Google Analytics, Sprinklr, Hootsuite, Buffer, Sprout Social) to track, interpret and report on performance.

• Strong understanding and use of social tech relevant to content creation and community management, with solid design principles, basic photo/video editing skills, excellent communication and organisational skills, and a strong portfolio showcasing impactful social media campaigns, hands-on content creation and community-building initiatives.

What You’ll Bring

• Highly creative and innovative, with a passion for pushing boundaries in content creation and community building across relevant client sectors.

• Proactive, self-motivated and takes initiative, with a strategic and results-oriented mindset.

• Solution-oriented, with excellent problem-solving skills and the ability to adapt to changing situations and the fast pace of social media and culture.

• Collaborative and team-oriented, with excellent interpersonal skills and a willingness to learn, grow and contribute significantly to a dynamic agency environment.

Benefits

• Work your way — Flexible schedule, hybrid work, and the opportunity to work up to 3 weeks a year from any SAMY office around the world.

• Time that matters — Celebrate your birthday with a day off, plus company holidays on December 24th and 31st to recharge.

• Grow with us — Global mobility opportunities, mentorship, parenthood support, and a transparent performance-driven compensation framework.

• Be part of the journey — Help shape our team through our referral program and enjoy a collaborative, social culture, backed by a transparent, performance-driven compensation framework that rewards impact and supports your growth.

• Your well-being first – Enjoy peace of mind with unlimited holidays to recharge, and health coverage through MediCash.

The SAMY Mindset

Forget the job description for a second. The real question is: are you a Path Finder? Bold enough to challenge what's possible. Collaborative enough to build it together. Driven enough to make it happen.
We don't just hire for roles, we hire for mindset. We look for people who communicate with honesty, collaborate without ego, embrace change with energy, and take real ownership of what they build.
We're not looking for people who think the same, we're looking for people who want to grow with us.
Here's what it actually looks like to belong here:
Be Kind — because respect, trust, and honest feedback make great teams stronger.
Go Beyond — because good is never enough when excellence is the standard.
Craft Together — because the best ideas don't happen in silos.
Enjoy the Journey — because growth lives outside the comfort zone.
Own It — because real impact starts with accountability.
If this feels like your kind of adventure, let's build something together.

Diversity & Inclusion

At SAMY, difference is not something we accommodate, it's what makes us stronger.
With a team made up of 70% women and more than 35 different nationalities, our different backgrounds, perspectives, and experiences challenge our thinking, sharpen our creativity, and push us to build better work, and a better company.
We are committed to creating an inclusive, accessible, and barrier-free environment where everyone feels seen, heard, and empowered to thrive. And if you need support or adjustments along the way, we'll make sure you have what you need to do your best work.

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