Community Manager

PROPERTY MANAGER

--Confidential--

Small Apartment Community – Charleston, SC

Salary:  $58,000 - $62,000

We are seeking a highly organized and customer-focused Community Manager to oversee the day-to-day operations of a small apartment community. The ideal candidate will have a strong background in multi-family operations and customer relationship management, along with the ability to manage multiple tasks simultaneously. The successful candidate will be responsible for ensuring the smooth operation of the property, managing relationships with the team, resident engagement, and financial performance.

Responsibilities

• Answer phone calls in a warm and welcoming manner.
• Prepare and plan yourself and your team daily, weekly, monthly to achieve and maintain occupancy and income goals.
• Follow policy and procedure related marketing and leasing efforts to meet set goals.
• Manage the overall operation of the community, ensuring that all facilities are maintained and available to residents.
• Follow policy and procedure to effectively manage service requests, make ready initiatives, routine maintenance, and capital projects when necessary.
• Coordinate with property leasing and sales teams to ensure seamless resident transitions.
• Provide exceptional customer service, responding promptly to prospect and resident inquiries.
• Conduct routine unit and property inspections to ensure standards of cleanliness, safety, and maintenance are met.
• Manage office supplies and inventory, ensuring that the office is well-stocked and efficient.
• Provide administrative support to the property leasing and sales teams, including preparing reports and managing correspondence.

Qualifications

• Proven experience in multi-family property management with a focus on financial performance and legendary customer service.
• Strong background in property leasing, sales, and customer relationship management.
• Excellent communication and conflict management skills.
• Ability to work independently and as part of a team.
• Proficiency in Onesite or similar property management software.
• Experience with administrative tasks, including preparing reports and managing correspondence.
• Excellent phone etiquette and customer service skills.
• Ability to meet reporting deadlines.
• Strong organizational and time management skills, with the ability to manage multiple tasks simultaneously.

Job Type: Full-time

Benefits

• 401(k)
• Health insurance
• Life insurance
• Dental insurance
• Vision insurance
• Paid time off

Schedule

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed
• On call

Experience

• Customer service: 5 years (Required)

License/Certification

• Driver's License (Required)

Ability to Commute (Required)

• Charleston, SC

Work Location: In person

Required Education:
- A Bachelor’s degree in Business Administration, Real Estate, or a related field is preferred. Equivalent work experience in property management may be considered in lieu of formal education.

Required Experience:
- Must have a minimum of 3 years of experience in property management, demonstrating a strong understanding of property operations, tenant relations, and maintenance management.
- Must be licensed by the South Carolina Real Estate Commission, ensuring compliance with state regulations and standards.
- Proven track record of managing residential or commercial properties, showcasing the ability to maintain high occupancy rates and tenant satisfaction.

Required Skills and Abilities:
- Exceptional interpersonal and communication skills to effectively interact with tenants, guests, and team members, fostering a positive community atmosphere.
- Strong organizational and multitasking abilities to efficiently manage daily operations, including leasing, rent collection, and property maintenance.
- Proficiency in property management software and Microsoft Office Suite to streamline administrative tasks and maintain accurate records.
- Ability to analyze financial statements and budgets to optimize property performance and profitability.
- Problem-solving skills to address and resolve tenant issues promptly and professionally, ensuring a high level of customer service.
- Knowledge of local, state, and federal regulations related to property management to ensure compliance and mitigate risk.
- Strong leadership skills to manage and motivate a team, ensuring alignment with company goals and standards.
- Detail-oriented approach to ensure all aspects of property management are handled with precision and care.