Empowerly is looking for a Community Manager to support students and families throughout their college admissions journey.
As a Community Manager, you will serve as a key point of contact for families, helping ensure they have a smooth and positive experience with Empowerly. You'll work closely with students, parents, counselors, and internal teams to answer questions, solve problems, coordinate next steps, and help families get the most out of our services.
This role is ideal for someone who enjoys helping people, thrives in a fast-paced environment, and can balance relationship-building with strong organization and attention to detail.
For candidates with additional experience, there may be an opportunity to join at the Senior Community Manager level. Senior Community Managers take on more complex family situations, help drive process improvements, and serve as a resource for other members of the Community Management team.
Responsibilities
Serve as a primary point of contact for students and families throughout their Empowerly experience
Build strong relationships with families through proactive communication and support
Answer questions, troubleshoot concerns, and help families navigate the admissions process
Partner with counselors and internal teams to ensure students stay on track toward their goals
Monitor student engagement and identify opportunities for additional support
Deliver a high level of customer service in every interaction
Community Management OperationsManage incoming support requests and customer communications
Maintain accurate records and documentation within Empowerly systems
Coordinate family communications related to onboarding, counselor transitions, scheduling, and other program updates
Complete operational tasks accurately and efficiently
Help ensure a consistent experience for families across all stages of the program
Escalations and Problem SolvingResolve customer concerns with professionalism, empathy, and sound judgment
Escalate issues when appropriate while maintaining a positive experience for families
For senior-level team members, serve as a point person for more complex or sensitive customer situations
Partner with Community Operations leadership to identify recurring challenges and recommend solutions
Process Improvement and ProjectsIdentify opportunities to improve workflows and the family experience
Share feedback and ideas that help the team work more effectively
Support projects that improve Community Management operations
For senior-level team members, take ownership of larger operational initiatives and coordinate projects involving multiple stakeholders
Team CollaborationWork closely with counselors, operations leaders, and cross-functional teams
Contribute to a positive, collaborative team environment
Support onboarding and training efforts for new team members as needed
Remain flexible and adaptable as business needs evolve
Minimum Qualifications
Bachelor's degree from an accredited university
4+ years of experience in customer service, customer success, account management, education, operations, or a related field
Experience working directly with customers, students, families, or clients
Strong written and verbal communication skills
Excellent organization and attention to detail
Ability to manage multiple priorities and stay calm under pressure
Strong problem-solving skills and sound judgment
Comfort learning and working within multiple systems and technologies
Ability to work independently in a remote environment
A positive attitude, strong empathy, and a genuine desire to help others
Must be legally authorized to work in the United States without current or future sponsorship
Must reside and work within the United States
Preferred Qualifications
College admissions, college counseling, educational services, tutoring, or coaching background
Familiarity with customer support platforms such as Zendesk, HubSpot, or Aircall
Strong customer service and conflict resolution skills
Project coordination or process improvement exposure
Ability to support and guide teammates in a collaborative environment
Comfort working in a fast-paced, growing organization
Senior Level Consideration
Handle complex customer situations independently
Lead operational projects and process improvements
Drive customer satisfaction and retention efforts
Serve as a trusted resource for teammates
Identify opportunities to improve systems, workflows, and the overall customer experience
Candidates may be considered for a Senior Community Manager title based on their experience and demonstrated ability to:
Title and compensation will be determined based on experience, qualifications, and demonstrated impact.
Location
Remote position within the United States
Candidates must reside and work within the United States
Candidates must be legally authorized to work in the United States without current or future sponsorship
Occasional business travel may be required for team meetings or company events
Skills Required
- Bachelor's degree from an accredited university
- 4+ years of experience in customer service, customer success, account management, education, operations, or related field
- Experience working directly with customers, students, families, or clients
- Strong written and verbal communication skills
- Excellent organization and attention to detail
- Ability to manage multiple priorities and stay calm under pressure
- Strong problem-solving skills and sound judgment
- Comfort learning and working within multiple systems and technologies
- Ability to work independently in a remote environment
- Must be legally authorized to work in the United States without current or future sponsorship
- Must reside and work within the United States
- Positive attitude, strong empathy, and a genuine desire to help others
- College admissions, college counseling, educational services, tutoring, or coaching background
- Familiarity with customer support platforms such as Zendesk, HubSpot, or Aircall
- Strong customer service and conflict resolution skills
- Project coordination or process improvement exposure
- Ability to support and guide teammates in a collaborative environment
- Comfort working in a fast-paced, growing organization
Empowerly Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Empowerly and has not been reviewed or approved by Empowerly.
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Flexible Benefits — Remote-first roles and flexible scheduling, particularly for counselor positions, enable location independence and control over working hours.
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Healthcare Strength — Multiple recent job postings list medical, dental, and vision insurance as part of the package for full-time corporate roles.
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Retirement Support — A 401(k) is included in several postings, indicating availability of retirement savings support for eligible roles.
Empowerly Insights
What We Do
Empowerly is designed to make college admissions guidance accessible to all through data-driven education technology. Our platform uses algorithms and human expertise to match students with their best-match counselors who will assess their applicant competitiveness at top U.S. colleges and universities. We empower students with the tools they need to successfully navigate the complexities of college preparation, program acceptance, and beyond.
