Fanatee

Community Management Internship

Posted 15 Days Ago

Be an Early Applicant

Hiring Remotely in São Paulo, São Paulo, BRA

In-Office or Remote

Internship

Gaming • Mobile • App development

The Role

Support players by resolving questions, guiding them through game features, tracking product issues, and relaying feedback to internal teams. Engage communities through social media, identify trends, contribute to content creation, and help surface player insights. The internship requires strong English communication, organization, problem-solving, and interest in applying AI tools to community management and player support.

Summary Generated by Built In

Are you passionate about games and connecting with people? We’re looking for someone to help grow our communities, support players throughout their journey, and create meaningful experiences. Here, players are at the heart of everything — and you’ll be part of the team that turns that connection into real engagement.

Responsibilities

- Support players by responding to queries and following up to ensure their issues are resolved

- Help identify player needs and guide them through specific features and functionalities

- Assist in tracking and reporting product issues

- Collect, organize and relay player feedback, feature requests and insights to the relevant internal teams

- Interact with players across social media platforms — public and private messages — sharing updates and helping identify relevant trends

- Contribute to content creation for our social media channels

Requirements

- Currently enrolled in Business, Marketing, Communication, or a related field

- Professional proficiency in English

- Player/customer-oriented mindset with good communication and problem-solving skills

- Good organizational skills and ability to manage multiple priorities

- Openness to exploring how AI tools can be applied to community management and player support

Nice to Have

- Familiarity with the mobile gaming industry and social media

- Experience with help desk software or remote support tools

- An investigative mindset — enjoy spotting patterns and digging into data to surface insights

What we offer

- Competitive remuneration

- Flexible benefits

- Career development support

- Casual environment as well as the dress code

- Remote-friendly with occasional in-person meetings in São Paulo, when needed.

- A space for resting moments, full of snacks, fruits, and drinks .

If you want to share this ride with us and join a lightweight, fun and focused environment that breathes innovation and game culture, apply now!

Skills Required

Currently enrolled in Business, Marketing, Communication, or a related field
Professional proficiency in English
Player/customer-oriented mindset
Good communication and problem-solving skills
Good organizational skills and ability to manage multiple priorities
Openness to exploring AI tools for community management and player support
Familiarity with the mobile gaming industry and social media
Experience with help desk software or remote support tools
Investigative mindset and interest in identifying patterns and analyzing data

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The Company

HQ: São Paulo, São Paulo

158 Employees

Year Founded: 2013

What We Do

Fanatee is a Game Development Company formed by a group of people that love games! We value innovation and creativity and we believe that games are great tools that help people learn and bond with each other. Since 2013, we have launched successful games such as Stop, CodyCross and Word Lanes. Together they have reached more than 250 million downloads worldwide! We are one of the fastest growing companies in our field and our dream allows us to do what we love most: be surrounded by talented, passionate people! At Fanatee, every person has the freedom to achieve goals as big as they wish. We embrace the fact that the technology market is constantly changing and we work in order to always be one step ahead. Our goal is to make Fanatee world leader and we believe that our talent, values and hard-working nature will take us there! Check all of our open positions: www.fanatee.com!