Program Manager of Community Living
“Lead the mission. Inspire others. Change lives every day.”
Overview
Salary Range: $50,000-$65,000
Position Type: Full-Time – Exempt
Location: Columbia, MO
Benefits: Great benefits package including generous sick and vacation time, medical, dental, vision, 401K and more!
About the Role
Impact Support Services is looking for a proactive, organized, and compassionate female (BFOQ) Program Manager to lead our Community Living homes. You will be the primary advocate for the individuals in your assigned homes, ensuring they live full, integrated lives while overseeing the team of direct care professionals who support them. This role combines clinical coordination, staff mentorship, and operational management.
Key Responsibilities
- Individual Advocacy & Care: Oversee all aspects of assigned homes; coordinate healthcare appointments, lead the Person-Centered Support Planning (PCSP) process, and ensure all medical and community integration goals are met.
- Team Leadership: Hire, train, and supervise direct care staff. You will be responsible for coaching your team, evaluating performance, and managing staff schedules and payroll within budget.
- Home Operations: Maintain a safe, clean, and organized environment for residents. This includes coordinating with landlords for maintenance and managing the financial stability of individuals in coordination with the finance department.
- Compliance & Documentation: Ensure timely completion of shift documentation, event reports, and Medicaid-compliant progress reports. Assist in maintaining standards for DMH and CARF accreditation.
- Agency Coordination: Collaborate with stakeholders (DFS, SSA, and internal teams) to ensure zero service interruptions for the individuals we serve.
Required Skills
- Clinical Assessment: Ability to accurately assess complex medical needs and solve problems proactively.
- Communication: Excellent writing and organizational skills; ability to maintain collaborative relationships with internal and external stakeholders.
- Technical Skills: Proficiency in Microsoft Office (Excel/Outlook) and ability to learn industry-specific software like Therap, Paycom, and StationMD.
Qualifications
- Education & Experience: A high school diploma or GED is required. An associate's or bachelor's degree is preferred. Candidates must be eligible to qualify as a Department of Mental Health (DMH) Degreed Professional Manager (DPM) or possess a bachelor's degree. Previous supervisory experience is preferred.
- Compliance: Must possess a Class E Missouri Driver’s License (or be willing to obtain one), proof of vehicle insurance, and pass a criminal history background check.
Physical & Working Conditions:
- Physical Requirements: Ability to lift up to 50 pounds, bend, stoop, and stand for significant periods.
- Availability: This role includes on-call coverage during the week and a rotating weekend schedule. Direct care coverage may be required in emergency staffing situations.
Skills Required
- High school diploma or GED
- Eligibility to qualify as a Department of Mental Health Degreed Professional Manager or possession of a bachelor's degree
- Ability to assess complex medical needs and solve problems proactively
- Excellent writing and organizational skills
- Ability to maintain collaborative relationships with internal and external stakeholders
- Proficiency in Microsoft Office, including Excel and Outlook
- Ability to learn industry-specific software such as Therap, Paycom, and StationMD
- Class E Missouri Driver's License or willingness to obtain one
- Proof of vehicle insurance
- Successful criminal history background check
- Ability to lift up to 50 pounds, bend, stoop, and stand for significant periods
- Availability for weekday on-call coverage and rotating weekend schedules
- Associate's or bachelor's degree
- Previous supervisory experience
What We Do
Impact Support Services is a non-profit organization based in Columbia, Missouri, dedicated to supporting adults and children with developmental disabilities. Since 1975, they have provided curated resources and programs, including 24-hour community residential services, personal support, respite care, and nursing services, to help individuals with disabilities work and thrive in the community.
