Community Lead

About Latch/DOOR:
Latch/DOOR is revolutionizing access control for residential and commercial properties by delivering cutting-edge hardware and software solutions. Our comprehensive platform includes everything from access control devices to property management software, making life simpler and safer for property managers, residents, and businesses.

About the role:

We are seeking an energetic and patient Community Lead to join our team! In this external-facing role, you will provide a personalized human touch to our Honest Day’s Workers (that is what we call the workers in our network).

You will serve as a trusted point of contact for our Honest Day’s Workers, providing support, fostering ongoing engagement, and enhancing their overall experience with our platform.

Key Responsibilities:

• Act as the primary point of contact for non-support requests
• Inquiries and Escalations:
  • Direct both inquiries to the appropriate teams
  • Acknowledge and collect feedback to share internally
  • Coordinate and advocate internally on disputes
• Community Engagement:
  • Create a monthly newsletter with helpful and informative content
  • Respond to online forums and reviews about the company
  • Conduct calls and surveys to gather feedback and insights.
• Personalized Outreach:
  • Welcome each Honest Day’s Worker personally to the platform
  • Manage swag distribution and inquiries

Qualifications:

• Engaging personality with patience and a positive attitude.
• Excellent organizational skills and understanding of internal team responsibilities.
• Strong time management abilities.
• Exceptional communication skills, both written and verbal.
• Experience in community management, customer service, or a similar role is preferred.
• Ability to multitask and handle multiple inquiries simultaneous.

Joining us means:

• Having teammates all over the world in the US, Argentina, Mexico, Italy, Uruguay, Portugal, and Spain.
• Collaborating in a fast-paced environment where you can apply what you have learned in new challenges, and, more importantly, grow your career.
• Being encouraged to invent and innovate within your role and working in a company where calculated risk-taking is highly encouraged and thinking outside the box is a must.

We embrace diversity and strive to create an inclusive and equitable environment for all.

Attention Job Seekers: Beware of job scams!
Job scams are on the rise, and you should take steps to protect yourself in your job search. Here are some guidelines to help you stay safe if you are applying for a job with Latch or Door:

• Communications from Latch or Door will always come from @latch.com or @door.com. Do not accept a job interview invitation with Latch or Door from anyone who does not contact you through an email that comes from @latch.com or @door.com.
• Latch never interviews candidates via Skype or in writing where you do not see the interviewer. All of our interviews happen either by video or in person.
• We will never offer you a job based on a single conversation with someone claiming to be from our People organization. In all of our job interviews, you will always speak, by video or in person, with the hiring manager for the position.
• Do not share your sensitive personal information with anyone who purports to offer you a job at Latch or Door unless you verified that the offer is from Latch or Door (check email senders addresses). We will never ask you for your bank account information or your mother’s maiden name during the interview process.
• We will never ask you to purchase any equipment with a promise that we will reimburse you after you begin working for us.
• If you believe you were a victim of a job scam, you may report it to the FBI: https://www.ic3.gov/.