Community Growth Manager (Commerce)

Posted 22 Days Ago
Be an Early Applicant
2 Locations
Remote or Hybrid
80K-95K Annually
Mid level
eCommerce • Food • Retail
The Role
Own and grow a 45K Facebook community, manage comment moderation across social platforms, run a TikTok affiliate Discord, design shareable programming and ambassador initiatives, and convert community activity into repeat revenue via codes, landing pages, bundles, referrals, and early-access drops while surfacing customer insights to product and retention teams.
Summary Generated by Built In

Black Girl Vitamins has a 45,000-member Facebook group, highly engaged comment sections across Instagram, TikTok, and Facebook, and an active TikTok affiliate community on Discord. That trust is our durable moat, and it's under-monetized. We're hiring a Community Growth Manager to turn it into a real revenue channel, selling to the same customers again and again without paying the Meta or TikTok tax.

WHAT YOU'LL OWN

  • Facebook Group (45K). Run it as a destination, not a bulletin board: recurring programming, member-exclusive drops and codes, a superfan ambassador tier, and a steady funnel of new customers so first-time buyers become repeat buyers.

  • Comment sections (IG, TikTok, Facebook). Be the brand's voice. Turn questions into conversions, complaints into loyalty, and great UGC into content and ads.

  • TikTok affiliate Discord. Run it as home base for our affiliates, using briefs, challenges, and incentives to grow the volume and quality of content they create. Partner with our creator/affiliate lead.

  • Programming. Shareable contests and games where playing means inviting others in, plus live Q&As, wellness sessions, and launch events.

  • Community-to-commerce. Own community codes, landing pages, bundles, referrals, and early-access drops. Work with retention and SMS to make members our highest-LTV cohort.

  • Voice of the customer. Surface product ideas and objections to the team, and validate launches before we spend on them.

WHO YOU ARE

  • 3 to 5+ years in community, social, lifecycle, or growth at a DTC brand, where you tied community to commercial outcomes.

  • You think in revenue, not reach.

  • Deep cultural fluency with the BGV community. You understand the lived experience and health concerns of Black women, our customer, and show up as one of us, not a corporate account.

  • A strong, fast writer who can rally creators and has run programming that converts: contests, UGC, ambassador programs, live events.

  • Hands-on with social platforms, Discord, Shopify, Klaviyo, and GA4.

COMPENSATION: $80k-95k annually + bonus

Our salary ranges are based on paying competitively for our company’s size and industry, and are one part of the total compensation package. Individual pay decisions are ultimately based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity.

Equal Opportunity Statement

Black Girl Vitamins is an equal opportunity employer and values diversity and inclusion. We are committed to maintaining a work environment that is free of discrimination and harassment and that provides equal opportunity for all employees and applicants regardless of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

Skills Required

  • 3 to 5+ years in community, social, lifecycle, or growth at a DTC brand tied to commercial outcomes.
  • Deep cultural fluency with the Black Girl Vitamins community and understanding of Black women's lived experience and health concerns.
  • Proven ability to tie community activity to revenue (think in revenue, not reach).
  • Strong, fast writer who can rally creators and run programming that converts: contests, UGC, ambassador programs, live events.
  • Hands-on experience with social platforms, Discord, Shopify, Klaviyo, and GA4.
  • Experience owning community-to-commerce elements: community codes, landing pages, bundles, referrals, early-access drops; work with retention and SMS.
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The Company
HQ: Chicago, IL
Year Founded: 2020

What We Do

Black Girl Vitamins is dedicated to bridging the health gap by providing essential vitamins and supplements tailored to the unique needs of individuals. Our mission is to empower our community with the knowledge and resources necessary to achieve optimal health and wellness.

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