Community Engagement Specialist

CRIO is a leading provider of eSource solutions for clinical research. Our platform streamlines clinical data collection and management, ensuring protocol compliance and reducing errors. By eliminating paper binders and automating workflows, we help clinical trial sites and sponsors save time and money, improve data quality, and enhance patient safety. Our digital-first, site-centric approach supports virtual, hybrid, and traditional study structures, making clinical trials more efficient and effective.

Founded in 2015 by a clinical trial site owner seeking to improve his own business, today CRIO is the industry leader in site eSource with a fast-growing presence serving sponsors and CROs. CRIO is in use on 8,000+ protocols at more than 3,000 sites in 30+ countries. In fact, the strength of our site community drives our growth, which is why we place so much value on experience in the clinical trials industry. 

Launched in 2024, the CRIO Partners Program is an ecosystem of qualified technology and service providers whose offerings complement and extend the CRIO platform. Partners are carefully vetted by CRIO to ensure they meet the quality and compatibility standards that clinical research sites expect. Technology partners are seamlessly integrated directly into the CRIO platform, while service partners offer complementary expertise and solutions that work alongside it. Together, they give CRIO clients access to a curated network of trusted vendors — simplifying vendor evaluation and enabling sites to build the right technology and services stack with confidence.

As we continue to grow, we are seeking a dedicated Community Engagement Specialist to join our team and help expand the reach and impact of our Partners Program. This position will play a key role in our organization and represents a fantastic opportunity for a career in the eClinical technology space with a dynamic, thriving company.

What You’ll Do:

The Community Engagement Specialist, reporting to the Associate Director, Community Engagement, plays a key role growing and sustaining CRIO’s partner and customer ecosystem. This position focuses on the day-to-day execution of CRIO’s partner-facing initiatives, ensuring a seamless experience for new and existing CRIO Partners and contributing to the success of CRIO’s annual user conference.

The Community Engagement Specialist will be the first point of contact for incoming Site Partners, leading them through onboarding and setting them up for a productive, ongoing relationship with CRIO. They will also work closely with Partners on co-marketing activities to help Partners gain visibility and ROI from their participation in the CRIO ecosystem.

The successful candidate is detail-oriented, organized, and a strong communicator who enjoys building relationships and supporting others’ success. They are comfortable managing multiple workstreams simultaneously and thrive in a collaborative, fast-paced environment.

Primary Responsibilities

Partner Onboarding

• Own the relationship with newly enrolled CRIO Site Partners, guiding them through the onboarding process from contract execution through launch.
• Evaluate Partners against qualification requirements, ensuring they meet CRIO’s standards and are well-prepared to deliver value to CRIO clients.
• Ensure Partners are fully set up in the in-app Partner Directory with accurate, complete, and compelling profiles.
• Educate Partners on program benefits, expectations, and best practices for maximizing their participation in the CRIO ecosystem.
• Execute the entirety of the onboarding progress and maintain accurate records of Partner status and activity.
• Identify and resolve onboarding obstacles independently, while also collaborating with internal teams as needed.
• Drive the execution of Partner integration activities in collaboration with technical support, , including sandbox environment setup, API provisioning, and communicating integration requirements and expectations.

Partner Support & Relationship Management

• Serve as an ongoing resource for CRIO Partners, responding to questions, requests, and issues in a timely and professional manner.
• Maintain regular touchpoints with Partners to assess satisfaction, gather feedback, and proactively identify opportunities to strengthen the relationship.
• Direct Partner engagement and flag renewal risks or disengaged accounts to the Associate Director.
• Drive collaboration with internal teams (Marketing, Product, Customer Success) to fulfill Partner requests and resolve issues.

Co-Marketing Support for CRIO Partners

• Work with Partners to develop and execute co-marketing activities that drive visibility and ROI, including email features, social media spotlights, blog content, and webinar opportunities.
• Partner with the CRIO Marketing team to ensure Partner content is on-brand and integrated into the broader CRIO marketing calendar.
• Measure co-marketing activity and outcomes, and share results with Partners to demonstrate program value.
• Encourage Partners to contribute educational best practice content for CRIO clients.

CRIO Annual User Conference

• Play a key role in  the planning and execution of CRIO’s annual user conference (CRIO Connect Conference), assisting with logistics, communications, and on-site coordination.
• Facilitate  Partner participation in the conference, including booth assignments, speaking opportunities, and sponsorship fulfillment.
• Orchestrate pre- and post-conference communications, attendee engagement, and follow-up activities.
• Drive  identification and outreach to potential conference sponsors and participants.
• Attend industry events and conferences to network with CRIO clients, represent the Partner Program, and identify potential new Partners.

Qualifications

• Over 1+ years of experience in partner success, account management, customer success, community management, or a related field.
• Strong written and verbal communication skills; comfortable presenting and engaging with external stakeholders.
• Excellent organizational and project management skills with strong attention to detail.
• Technically proficient as a software user and platform administrator; able to learn new tools quickly and confident guiding Partners through software-based workflows without requiring engineering support.
• Ability to manage multiple concurrent workstreams and deadlines.
• Collaborative and service-oriented; skilled at building positive relationships internally and externally.
• Proactive and self-directed, with the ability to work independently in a remote environment.
• Curiosity and eagerness to learn about the clinical research industry.
• Experience with CRM or project management tools is a plus.
• Experience in the clinical research industry is strongly preferred. Familiarity with CRIO, competing eClinical platforms, existing CRIO Partner companies (recruiting firms, site services vendors), or work at a clinical research site is a significant plus.
• Willingness to travel to industry events and the CRIO annual conference.

Location & Travel:

This position is fully remote. You can work anywhere in the US with the expectation of being available based on EST time zone.

Willingness to travel to industry events and the CRIO annual conference.

Benefits & Perks:

• Work from anywhere
• Unlimited PTO
• 401k company match
• Healthcare
• Dental
• Vision (Company Paid 100%)
• Life insurance
• Professional development
• Work From Home Expense Reimbursement

Equal Employment Opportunity:

CRIO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made based on qualifications, merit, and business need without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other basis protected by federal, state, or local law.

Disability Accommodation Statement:

We are committed to providing reasonable accommodations to individuals with disabilities in the application and interview process. If you require accommodation to participate in the application process, please contact Human Resources to request assistance.

At CRIO, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.

Salary Range: $60,000 - $72,000