Community Development Manager

• Provide distinctive service to clients and prospects, in person and over the telephone. Respond to client inquiries and satisfactorily resolve client issues. Support firm-wide achievement of the three-ring standard (all phones answered by a live person within three rings).
• Serves as a CRA/CD representative to the Bank's communities and organizations in a defined geography. Promotes firm involvement throughout the community. Assists in the coordination of community events, programs, staffing and providing materials, and follow-up event coverage.
• Establishes best practices to maximize resources for the fulfilment of lending, investment and service goals. Reviews community development activities submitted by the lines of business to ensure they meet at least one of the definitions of community development. Remains informed on industry issues and trends.
• Recommends best practices to support ongoing management activities. Promotes the creation and promulgation of strategic goals for all business units which have a significant impact on CRA performance.
• Ensures all CRA financial education programs and tracking reports are accurate, timely and complete against established annual CRA Guidelines tied into CRA service hours requirements. Organizes CRA community meetings, including preparing minutes, invitations, and other materials as appropriate.
• Provides support to the CD Officer in identifying gaps within assigned assessment areas and develop and present individualized gap strategy plans to Division and line of business leaders to assist each market in meeting their established annual CRA Guidelines.
• Works directly with lending and retail team members in developing or otherwise securing sound loan programs, products and relationships that will help meet the needs of the Bank's communities.
• Acts as a liaison with Division leadership to ensure that each market/assessment area has the support necessary to achieve established annual CRA Guidelines. Provides guidance and CRA training as needed.
• Manages the annual performance management and merit processes for direct and indirect reports as applicable. Coaches and develops team members and builds a work environment where team members are engaged and feel a positive sense of achievement about their role in the company. Works closely with Human Resources regarding employee relations, compensation, training, posting and filling vacant positions and other Human Resources related matters.
• Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion.
• Meet all the client's financial needs, both business and personal, and refer clients to other specialty areas such as Trust, Investments, Insurance, Treasury Management, etc. as appropriate.
• Assist other team members as needed to ensure delivery of distinctive service.
• Performs other related duties as required.

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job

Pinnacle is an Equal Opportunity Employer committed to fostering an inclusive work environment.