Community Coordinator – Build the Conversations Behind the #PixiGlow
Pixi HQ - Century City, Greater Los Angeles
Full-Time - 5 days on-site
About Pixi
Pixi is a global beauty brand known for effortlessly enhancing natural beauty through innovative skincare and color cosmetics. With roots in London and a growing international presence, we are on a mission to make every moment glow. Our team is passionate, nimble, and driven by creativity, technology, and operational excellence.
Your Mission
As a Community Coordinator, you’ll be the connective tissue between Pixi and our influencer and creator community. You’ll manage high-volume communications across email, DMs, and comments—ensuring every conversation is organized, responded to, and elevated. You’ll also help streamline workflows using digital community tools, supporting our Marketing and Influencer teams with real-time insights and creator-facing excellence.
This role is perfect for someone who is detail-oriented, tech-savvy, and eager to grow a career at the intersection of community management, influencer marketing, and digital engagement.
What You’ll Own
- Community Engagement – Manage daily communications with influencers and creators via email, social DMs, and comments.
- Conversation Management – Organize, track, and route inbound requests to the right teams using digital community tools.
- Influencer Support – Oversee incoming partnership inquiries and ensure creators receive timely responses and accurate information.
- Insights & Reporting – Track recurring questions, flag community trends, and prepare weekly summaries for internal teams.
- Process Development – Build and refine communication workflows that improve speed, efficiency, and accuracy.
- Cross-Team Collaboration – Partner with Marketing, PR, and Customer Experience to ensure brand voice is consistent across all touchpoints.
Who You Are
- 1–2 years of experience in community management, customer service, social media coordination, or influencer marketing (internship experience considered).
- Tech-savvy with the ability to quickly learn new digital platforms (CRM, community management, or social engagement tools).
- Comfortable navigating Instagram, TikTok, YouTube, and emerging platforms.
- Organized, responsive, and detail-driven - you thrive on managing multiple conversations at once.
- Strong writer with a professional yet approachable tone.
- Proactive problem solver with excellent prioritization skills.
Our Team
- Entrepreneurial and collaborative—builders at heart.
- Obsessed with creating meaningful community experiences.
- Mission-driven: connecting our Global community of creators and customers every day.
What You’ll Gain
- Full-time exposure to influencer marketing operations in a global beauty brand.
- Experience managing creator communications at scale using digital platforms.
- Opportunity to shape how Pixi builds community and relationships across the world.
- A front-row seat to the future of beauty, creators, and community-led growth.
Note from the Hiring Team
This is your chance to take ownership of community engagement at a global beauty brand and help strengthen community by connecting with creators and fans every day.
Skills Required
- 1-2 years of experience in community management, customer service, social media coordination, or influencer marketing
- Internship experience may be considered
- Ability to quickly learn CRM, community management, or social engagement platforms
- Comfort navigating Instagram, TikTok, YouTube, and emerging platforms
- Strong writing skills with a professional and approachable tone
- Organization, responsiveness, and attention to detail while managing multiple conversations
- Proactive problem-solving and prioritization skills
What We Do
Pixi is an international beauty brand renowned for its natural, skin-loving, youth-enhancing, multi-tasking colour and skincare products, including the iconic and award-winning Glow Tonic. Founded by makeup artist and beauty industry veteran, Petra Strand, the company launched over 20 years ago in its first flagship boutique in Soho, London. Petra sought to create easy-to-use products with beneficial botanicals, beautiful textures and flawless finishes. She wanted everyone to experience luxurious products at an accessible price point. Her mission today remains the same: simply to bring out the natural beauty in everyone – to make people look like themselves, only better. Flawless in a few fuss-free minutes – that's what Pixi is all about! With offices in Los Angeles, London and Singapore, Pixi has grown to become an established and globally recognized beauty brand that is still independent and family-owned. The brand has two flagship boutiques in London and Los Angeles, and is currently available online and in select retail stores in over 50 countries.
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