Community Assistant - Albany, NY

Responsibilities

• Foster positive resident relations by promptly responding to phone calls and email inquiries and relaying important messages to the property manager.
• Support the leasing process by ensuring vendor cleaning service quality and conducting property tours.
• Handle administrative tasks such as filing, data entry, and maintaining accurate records of leases and resident information.
• Coordinate with maintenance team and vendors for work orders, and provide access to vendors as needed.
• Conduct regular inspections of the community to identify and report any community rule violations and maintenance, cleaning, or safety issues.
• Assist with rent collection, track payments, and delinquencies, and follow up with tenants on overdue balances.
• Post notices for residents on unit doors and common areas as needed. Manage relationships with vendors and suppliers, ensuring quality service.
• Arrange and maintain packages in the designated package room.
• Oversee parking violations and liaise with the towing company for authorization as needed.

Qualifications

• Interest in property management/real estate industry.
• Strong customer service and time management skills.
• Basic knowledge of property management procedures.
• Proficiency in Microsoft Office Suite, specifically MS Word and MS Excel.
• Effective written and verbal communication skills with a professional demeanor.
• Friendly and approachable attitude with a strong sense of responsibility.
• Prior experience with property management software (e.g., Yardi, Onesite, Appfolio) preferred but not required.