Community Assistant - Albany, NY

Who We Are:

Tripalink is a leading co-living and apartment rental platform that aims to redefine urban living. With a strong presence in major cities across the United States, we offer modern apartments designed to create a sense of community among residents.

As a fast-growing startup, we are committed to building a community that supports personal growth, celebrates diversity, and encourages excellence. Our team is dedicated to providing exceptional living experiences through cutting-edge technology and unparalleled customer service. If you're passionate about making a difference and eager to be part of a team that values creativity and teamwork, we invite you to explore our career opportunities and join us on our journey. See below for a summary for this position. Please note, job responsibilities may change from time to time based on business need.

Responsibilities

• Foster positive resident relations by promptly responding to phone calls and email inquiries and relaying important messages to the property manager.
• Support the leasing process by ensuring vendor cleaning service quality and conducting property tours.
• Handle administrative tasks such as filing, data entry, and maintaining accurate records of leases and resident information.
• Coordinate with maintenance team and vendors for work orders, and provide access to vendors as needed.
• Conduct regular inspections of the community to identify and report any community rule violations and maintenance, cleaning, or safety issues.
• Assist with rent collection, track payments, and delinquencies, and follow up with tenants on overdue balances.
• Post notices for residents on unit doors and common areas as needed. Manage relationships with vendors and suppliers, ensuring quality service.
• Arrange and maintain packages in the designated package room.
• Oversee parking violations and liaise with the towing company for authorization as needed.

Qualifications

• Interest in property management/real estate industry.
• Strong customer service and time management skills.
• Basic knowledge of property management procedures.
• Proficiency in Microsoft Office Suite, specifically MS Word and MS Excel.
• Effective written and verbal communication skills with a professional demeanor.
• Friendly and approachable attitude with a strong sense of responsibility.
• Prior experience with property management software (e.g., Yardi, Onesite, Appfolio) preferred but not required.

What We Provide:

- Excellent Working Environment: Energetic, Ambitious, Passionate

- Great Team Experience

- Regular Team Building Activities

- Free Community Event Entrance

- Leadership Cultivation & Individual Development

- Networking & Resources from External Partners

- Opportunities of Rotation Among Departments & Locations

Diversity & Inclusion at Tripalink

Tripalink is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.

We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

Note on Pay Transparency:

Tripalink provides an estimate of the compensation for roles that may be hired as required by state regulations. This role may also qualify for annual incentive and/or comprehensive benefits. Compensation may vary based on (a) location, as Tripalink factors in specific location when benchmarking compensation for most roles; (b) individual candidate skills and qualifications; and (c) individual candidate experience.

Additionally, Tripalink leverages current market data to determine compensation, so posted compensation figures are subject to change as new market data becomes available. The salary, other compensation, and benefits information is accurate as of the date of this posting. Tripalink reserves the right to modify this information at any time, subject to applicable law.