Communications & Visual Process Improvement Associate, Chase Travel

Job Description
Join the Chase Travel team as a Communications & Visual Content Associate, where you will support communications for Chase Travel Operations. In this dynamic role, you will help create and deliver engaging content for a variety of needs, including town halls, help videos for advisors, process walkthroughs, and other communications initiatives. You will collaborate with team members and stakeholders to ensure messages are clear, creative, and consistent across all platforms, while developing your skills in a fast-paced environment.
Job Responsibilities

• Assist in developing and executing communications for Chase Travel Operations
• Create, edit, and produce high-quality visuals and videos for communications, presentations, and training materials.
• Support the video production process, including storyboarding, filming, editing, and final delivery.
• Design and edit graphics, infographics, and other visual assets to enhance communications and presentations.
• Help develop and maintain SharePoint sites, ensuring content is up-to-date, visually appealing, and easy to navigate.
• Collaborate with stakeholders to gather requirements and deliver creative solutions that meet business objectives.
• Ensure all communications and visual content align with brand guidelines and messaging standards.
• Translate complex information into clear, engaging formats through visual storytelling.
• Stay current with industry trends and best practices in communications, video production, and digital design.

Required Qualifications, Capabilities, and Skills

• Experience in communications, visual design, or video production.
• Proficiency in video editing software (e.g., Adobe Premiere Pro, Final Cut Pro) and graphic design tools (e.g., Adobe Creative Suite, Canva).
• Strong written and verbal communication skills, with the ability to tailor messages for different audiences.
• Experience creating and managing SharePoint sites.
• Excellent organizational skills and attention to detail.
• Ability to work independently and collaboratively in a fast-paced environment.
• Creative problem-solving skills and a passion for visual storytelling.

Preferred Qualifications, Capabilities, and Skills

• Experience supporting communications for operations or large teams.
• Familiarity with corporate branding and messaging standards.
• Experience in a large or complex corporate setting.
• Knowledge of digital communication platforms and tools.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.