The Role
Communications & Enablement Consultant
About Intact Technology
At Intact, we are committed to customer success, employee satisfaction, and making a positive impact. Our culture emphasizes individuality, independence, autonomy, and empowerment.
We recognize that our people are our most valuable resource. Our dedication to employee well-being is reflected in our remote work policies, generous time-off practices, and investment in professional growth and development. We are proud of our positive work environment and encourage you to visit our company website and team page to learn more from our employees.
About the Team
This role is part of Intact’s Adoption & Enablement team, whose mission is to empower stakeholders through consumable, accessible communications and training, and organizational change. Our work ensures that users not only adopt but also fully understand and utilize the solutions we implement and manage, to set their organization and themselves up for the best possible business outcomes.
The team collaborates closely with business stakeholders, project managers, technical experts, and business analysts. We synthesize information across workstreams to provide strategic recommendations and create comprehensive adoption and enablement plans. Our team values self-driven, curious subject matter experts who are motivated by customer needs and are committed to doing the right thing.
Position Overview
The Communications & Enablement Consultant is responsible for creating and delivering strategic communication and training programs that ensure the successful adoption of tools and processes across customer projects. This role will collaborate with internal and customer teams to build communications & training strategies, as well as accompanying deliverables for both.
Key Duties and Responsibilities:
Required Qualifications:
Intact Technology’s Talent Vision:
All for One, One for All!
Exceptional Benefits for Exceptional Performers:
Equal Opportunity Employer
Intact Technology is an Affirmative Action Employer and is committed to providing equal employment opportunities without regard to an individual’s race, color, religion, age, gender identification, sexual orientation, veteran status, national origin, or disability.
About Intact Technology
At Intact, we are committed to customer success, employee satisfaction, and making a positive impact. Our culture emphasizes individuality, independence, autonomy, and empowerment.
We recognize that our people are our most valuable resource. Our dedication to employee well-being is reflected in our remote work policies, generous time-off practices, and investment in professional growth and development. We are proud of our positive work environment and encourage you to visit our company website and team page to learn more from our employees.
About the Team
This role is part of Intact’s Adoption & Enablement team, whose mission is to empower stakeholders through consumable, accessible communications and training, and organizational change. Our work ensures that users not only adopt but also fully understand and utilize the solutions we implement and manage, to set their organization and themselves up for the best possible business outcomes.
The team collaborates closely with business stakeholders, project managers, technical experts, and business analysts. We synthesize information across workstreams to provide strategic recommendations and create comprehensive adoption and enablement plans. Our team values self-driven, curious subject matter experts who are motivated by customer needs and are committed to doing the right thing.
Position Overview
The Communications & Enablement Consultant is responsible for creating and delivering strategic communication and training programs that ensure the successful adoption of tools and processes across customer projects. This role will collaborate with internal and customer teams to build communications & training strategies, as well as accompanying deliverables for both.
Key Duties and Responsibilities:
- Engage and collaborate with customer & internal project teams from project initiation through project completion.
- Advise teams on communications, training, and enablement best practices.
- Develop communications and enablement strategies for small, medium, and large strategic projects or programs.
- Create and deliver multimedia communications (emails, SharePoint articles, presentation decks, videos, etc.) and training plans.
- Oversee and contribute to the creation of training and enablement materials (User Guides, Quick Reference Guides, Videos, Live Training sessions).
- Coordinate training events and track delivery and effectiveness, implementing improvements as needed.
- Initiate and deliver facilitated sessions with the customer, fellow team members, or independently.
- Audit, maintain, and update training materials as required.
- Report project status, risks, and needs to project managers, program managers, and supervisors.
Required Qualifications:
- Bachelor’s degree in Communications, Marketing, Instructional Design, Adult Education, or a relevant field.
- 5+ years of customer-facing training or communications experience, with 10+ years of total professional experience.
- Proven expertise in strategic planning, instructional design principles, and multi-channel communication strategies.
- High level of written and oral communication skills, critical thinking, and problem-solving ability.
- Strong interpersonal skills with the ability to engage at all levels of an organization and work effectively across cultural boundaries.
- Excellent organizational and time management skills with the ability to prioritize and anticipate needs.
- Experience with Microsoft Office Suite including SharePoint, PowerPoint, Excel, and Word.
- Ability to thrive in a fast-paced, dynamic environment and adapt to evolving technology.
- Desired experience managing Learning Management Systems (LMS) and/or knowledge repositories.
- Desired experience with ServiceNow products and training delivery.
Intact Technology’s Talent Vision:
All for One, One for All!
- We are stakeholders in our customers’ success — do it well or not at all.
- We are super passionate about delivering the best outcomes.
- Our people are doers, makers, creators, thinkers, and creative problem-solvers.
- Our culture thrives on individuality, independence, autonomy, and empowerment.
- We actively encourage a healthy work/life balance.
Exceptional Benefits for Exceptional Performers:
- Ongoing personal and professional development opportunities.
- Flexible paid time off, plus 12 paid holidays.
- Company holiday closure from December 25th – January 1st.
- Premium healthcare plans — Medical, Dental, Vision — including HSA and FSA options.
- Qualified 401(k) program.
- Virtual happy hours and team-building events.
Equal Opportunity Employer
Intact Technology is an Affirmative Action Employer and is committed to providing equal employment opportunities without regard to an individual’s race, color, religion, age, gender identification, sexual orientation, veteran status, national origin, or disability.
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The Company
What We Do
Empowering IT organizations across the world's largest companies and government agencies to deliver real outcomes. Our IT software consulting services and managed services have helped customers improve customer experience, reduce costs, remediate risk, and improve efficiency. We can help you too. With more than 40% of our workforce former customers themselves, we experienced the need for an evolved approach to traditional consulting and we built it. We’ve flipped traditional consulting on its head, “bookending” the traditional approach to ITOM consulting services to actually create results that last. Visit our website to learn more!
