CAO Change Management Associate

Job Description
The Chief Administrative Office (CAO) is comprised of several global corporate services functions that support JPMorganChase's businesses and employees across 60 countries; the CAO Change Management team is an integral function that supports the overall communications and change approach for employee-facing products.
As a CAO Change Management Associate in the CAO, you will be instrumental in ensure our employees are prepared for changes that support key business initiatives. You will work closely with both Product and Portfolio Managers across all CAO business groups, communication partners, senior management and cross-LOB partners to craft change management plans and execute communication strategies across various channels such as digital platforms, banner messaging and news articles for our global employee base.
Job responsibilities:

• Partner with CAO product teams to assess changes and understand potential impacts to all stakeholders
• Develop robust and creative change management plans to enhance employee engagement and awareness of new CAO employee-facing products that align to audience needs.
• Craft holistic communication strategies for large-scale CAO product changes, enhancing awareness and action for impacted employees, including supporting ongoing communications.
• Collaborate with product/project managers and stakeholders to strategically plan and develop change plans and communications for varied audiences. All communications must follow brand and communication style guides.
• Maintain readiness calendar and ensure all activities are on target
• Provide support for urgent communications (e.g., system issues, error messaging), providing guidance on when and how to communicate and owning the process when needed.

Required qualifications, capabilities and skills:

• 3+ years of change management experience and hold a bachelor's degree in Communications, Journalism or other related area.
• Ability to produce clear, concise, well-designed communications in a variety of mediums.
• Ability to digest complex information and simplify it for internal audiences using clear, easy-to-understand and concise language and visuals.
• Excellent writing and editing skills and a solid command of grammar, style, proofreading and editing techniques is a must.
• Superior organizational skills and must be able to demonstrate speed, flexibility, adaptability and ability to work under pressure and be comfortable with a fast-paced, deadline-driven environment.
• A creative, strategic thinker with a positive attitude, high standards and be committed to delivering high quality communications and capability of recognizing and responding well to changing priorities.
• Ability to work collaboratively and effectively in a group setting and communicate effectively, both verbally and in writing.
• Writing samples are required for consideration

Preferred qualifications, capabilities, and skills:

• Familiarity with of AP Style

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.