- We are a dynamic team who care about our customers.
- We work together, we are vibrant and do our best work when there are problems to be solved.
Role Requirements
- We are hiring for a start date of Monday 19 October 2026.
- You must be available to work a rotating roster Monday to Friday between the hours of 8am to 6pm.
- This is a Full Time role / 38-hour week.
Do work that matters:
In this full time role, you will warmly and efficiently assist our customers over the phone with their Equities Account enquires. Over the phone will be the first point of contact for many of our customers.
You will flourish in this role by:
- Connecting with our customers, building trust and rapport through meaningful conversations.
- Using your problem-solving skills to understand and identify customers concerns and issues, delivering thoughtful and effective solutions that foster positive outcomes.
- Guiding customers through our products, services, and processes with ease - taking the time to explain complex issues in a clear and respectful way to ensure all customers, regardless of their financial knowledge, are effortlessly and appropriately supported.
See yourself in our team:
CommSec is our market leading trading platform that provides our trading customers with complimentary access to live prices, price charts and portfolio watch lists, along with the ability to buy and sell shares online. In our team we pride ourselves on providing the best care for our customers. As part of our team, you are at the heart of ensuring a brighter future for our customers and their investment portfolios.
We would love to hear from individuals who are:
- Passionate about helping customers.
- Have a genuine interest in financial services and equity markets – no experience is required, just a healthy curiosity and lots of passion!
- Are eager to learn.
- Additional language skills
For some roles in this intake, the ability to confidently support customers in Mandarin and/or Cantonese is highly valued. This includes handling enquiries end‑to‑end and building rapport through professional, fluent conversation. - Please note: We are also hiring roles that require English only, so if you do not speak an additional language, we still encourage you to apply.
What’s in it for you?
Working with us means that you’ll have a range of benefits. Some of these include:
- A hybrid working environment that gives you the best of both worlds – in office connection and work from home flexibility (post probation)
- An inclusive range of leave options including parental leave, life leave, pet leave
- Personal and professional development that will support you in your career growth.
- A great place to call home or a spring board in to a long term career
Where will you go?
If you embrace our values and showcase your abilities and desire, we can offer you wonderful opportunities. Whether you aspire to excel in your role, explore different areas within the organisation, or step into a leadership position the options are endless at CommSec!
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.
Skills Required
- Availability to start Monday 19 October 2026
- Availability to work a rotating Monday-to-Friday roster between 8am and 6pm
- Ability to work full time, 38 hours per week
- Customer service orientation and passion for helping customers
- Genuine interest in financial services and equity markets
- Ability and willingness to learn
- Fluent Mandarin and/or Cantonese language skills for selected roles
- Prior experience is not required
Commonwealth Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Commonwealth Bank and has not been reviewed or approved by Commonwealth Bank.
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Leave & Time Off Breadth — The bank offers additional Life Leave, the option to purchase up to four extra weeks, pet leave, and paid volunteering leave alongside flexible-working options. Public materials indicate these leave features compare well within Australian banking.
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Parental & Family Support — Permanent employees can access up to 18 weeks of paid parental leave, and superannuation is paid for up to 34 weeks of unpaid parental leave. These provisions extend support for new parents beyond standard settings.
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Wellbeing & Lifestyle Benefits — Access includes CBHS Health Fund, Fitness Passport, a 24/7 wellbeing platform with telehealth, an Employee Assistance Program, and employer‑paid income protection for up to two years, alongside staff banking perks and share plans. This combination provides day‑to‑day value across health, protection, and financial perks.
Commonwealth Bank Insights
What We Do
Australia’s leading provider of financial services including retail, premium, business and institutional banking, funds management, superannuation, insurance, investment and sharebroking products and services. We are a business with more than 800,000 shareholders and over 52,000 employees. We offer a full range of financial services to help all Australians build and manage their finances.
