Commercial & VRO Senior Analyst - Contract - Sydney

Responsibility 

1. Value Realisation (VRO) & Commercial Measurement 

· Lead and evolve value measurement frameworks for Pega decisioning, CLM initiatives and investment programs. 

· Define appropriate methodologies, baselines, counterfactuals, control approaches, KPIs and value attribution methods. 

· Assess realised value against business case expectations, forecasts and investment, identifying value leakage and required action. 

· Partner with Finance and Marketing Analytics to align assumptions and validate material commercial outcomes. 

2. Commercial Insights & Decision Support 

· Translate customer, financial, and operational performance into clear commercial insights and recommendations. 

· Identify underlying performance drivers rather than reporting movements alone. 

· Quantify commercial opportunities, risks and trade-offs and develop scenario and sensitivity analysis. 

· Present recommendations covering what happened, why it matters, what it is worth and what should happen next. 

· Challenge assumptions and identify where further evidence is required before investment decisions are made. 

3. Credits & Offer Investment 

· Lead the commercial analysis and governance of below-the-line offer and credit investment. 

· Develop visibility of offer budget consumption, value delivered and areas of value leakage. 

· Partner with Commercial Managers to evaluate portfolio-specific offer strategies and recommend where investment should be scaled, redesigned or stopped. 

4. Insights, Influence & Governance 

· Develop and deliver concise, decision-oriented presentations for leadership and value realisation reviews, clearly articulating commercial drivers, financial implications, recommended actions and decisions required.

· Translate complex analysis into clear recommendations for non-technical audiences. 

· Influence stakeholders using evidence and commercial judgement and facilitate alignment where assumptions differ. 

· Clearly communicate uncertainty, analytical limitations, and risks. 

· Set standards for repeatable value reporting and provide direction to the Data Analyst – Commercial & VRO on required analysis, dashboards and documentation. 

Essential 

· Australia-based, ideally Sydney 

· 5+ years' experience in commercial insights, commercial analytics, strategy, finance, customer value or a related role. 

· Strong strategic thinking and commercial acumen, with the ability to connect customer and commercial insights to broader business priorities, evaluate short- and long-term trade-offs and identify where investment will create the greatest value.

· Strong stakeholder influencing and presentation skills, with the ability to confidently present recommendations to senior audiences, constructively challenge assumptions and build agreement on action.

· Curious and proactive, with a willingness to try new things, learn on the go and take the initiative to build understanding in unfamiliar areas.

· Self-driven and comfortable working through ambiguity, taking ownership from problem definition through to recommendation and delivery

· Advanced Excel and working knowledge of SQL and Power BI sufficient to interrogate analysis and data. 

Desirable 

· Experience in telecommunications, customer lifecycle management, marketing, retention, or customer value management. 

· Experience with value realisation, portfolio management or benefits tracking frameworks. 

· Experience with decision-making and personalisation platforms such as Pega

· Experience with credits, offers, pricing or below-the-line investment optimisation

· Experience working in an Agile environment and using Jira and Confluence.