Commercial Products Processing Associate

About Symcor

Symcor enables secure data exchanges and supporting business processes, to help clients succeed in an evolving digital world. Trusted by Canada's largest institutions for over 25 years to support their digital transformations, Symcor aligns industry participants to solve common challenges in the most effective and efficient way. Our goal is for every employee to feel valued and accepted as part of the team and connected to Symcor and our values, fostering a sense of belonging. Symcor is an equal opportunity employer and is committed to providing an accessible recruitment process.  If you need accommodation for the interview process, just let us know! 
#youbelonghere

For more information, visit www.symcor.ca

The Opportunity:

Accurately process simple or more complex tasks and transactions according to the company's deadlines and procedures, including: entry, entry, reconciliation, balance, sending, clearing, quality control, distribution or transmission of financial items. Document, report and review exceptions and unusual items to be processed.

Responsibilities

• Reconcile and balance the cash book/journal using the appropriate tools, review discrepancies and prepare G/L entries.
• Integrate entries and reconcile ACSS clearing data for settlement between financial institutions and physical or virtual transfer of transactions/documents.
• Enter transaction data, including courier data, and adjust customer accounts when items require specialized handling (NSF cheques, chargebacks, error corrections, etc.).
• Access entries and integrate them with customer/Symcor applications, clear and reconcile statements, settle and oversee GL accounts, investigate errors, adjustments, or discrepancies, and communicate with customers to resolve any issues.
• Receive change and redress requests from clients, and create incident records for investigation and resolution as required.
• Reconcile items after entry using appropriate tracking systems, review discrepancies, and forward exceptions and rejected items to the appropriate departments for resolution.
• Carefully prepare jobs to be distributed between financial and business customers by ensuring that they are balanced, scanned and completed within the operating system.
• Enter financial data for monetary items into appropriate systems and collaborate on high-volume entries.
• Distribute workflows according to the requirements of the company's departments.
• Reviews GL reports, cash books and accounts for discrepancies or discrepancies.
• Apply established controls to meet or exceed objectives (analyses and lessons learned).
• Detect, investigate, resolve and communicate minor issues to the Senior Support Officer (SAO), Assistant Warden (AD) or Director.
• Detects, investigates and escalates major issues and informs the Senior Support Officer (SSO), Deputy Director (AD) or Director.
• Remove accepted limits for minor issue types discussed in consultation with the Assistant Warden (AD) or Warden.
• Interact primarily with immediate colleagues and other departments to explain situations and provide/receive information.
•  Interact with external customers as needed.

Requirements

Education

• High school diploma or equivalent

Experience

• One to three years of related experience

Skills

• Basic skills or intermediaries in computer science
• MS Office as required
• Communication skills required to respond to calls and emails

What’s In It For You
 

At Symcor, we define our success by what we help others achieve. We were created to support our clients and, through our products, services, and solutions, protect and strengthen their brands. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Competitive compensation and flexible time away options designed to support work-life balance.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Opportunities to do challenging work and progressively take on greater accountabilities for growth.
• We foster an inclusive atmosphere of One Symcor with our philosophy of +1 Unique You®, we harness each employee’s uniqueness, different skills, backgrounds, and perspectives to contribute to mutual success. It is the diversity of our people and the inclusive environment that has been and will always be key to Symcor’s success.

Symcor is an equal opportunity employer and is committed to providing an accessible recruitment process. Upon request, we will provide accommodation for candidates.