Interested in a career that matters?
Main Responsibilities:
- Internal support of the Salesforce platform incl. trouble shooting and root cause analysis (access, incidents, change requests);
- External support of digital customer facing tools (access, incidents, change requests);
- Communication to internal and external users on changes and incidents in collaboration with stakeholders in CxT;
- Training of Salesforce super users;
- Project support;
- Stakeholder management ;
- Data analysis and dashboarding;
- Conduct user acceptance testing (UAT) and collect feedback.
Requirements:
- Experience in supporting user through ticketing system is preferred.
- Experience with communicating with both internal and external users on changes and incidents is required.
- Relevant bachelor’s degree and a strong interest in information technology and business processes.
- Salesforce experience (needed)
- ServiceNow experience (preferred)
- JIRA experience (preferred)
- Good analytical skills and knowledge of Salesforce reporting elements & PowerBI (preferred)
- Fluent in English and Portuguese or Spanish, both written and spoken
Our purpose guides the way
In Novonesis, we know that solutions rooted in biology can help solve humanity’s biggest challenges. Since we began more than a century ago, this has been our guide. It’s how we've gotten so far. And it’s how we'll impact the future. Now, more than ever, the world needs change. And with biosolutions, the possibilities for transformation are endless. If our purpose resonates with you, we encourage you to apply.
Opportunities for everyone
We are committed to an inclusive recruitment process and equal opportunity for all applicants. Therefore we ask you to apply without a cover letter or photo and instead include a few sentences in your CV explaining your motivation for applying.
We make all employment decisions based on business needs and welcome candidates with a wide range of backgrounds, including ethnicity, religion, gender, sexual orientation, age, disability, or veteran status.
Explore other openings
If this position isn’t the right fit, you may still find other opportunities with us. You’re welcome to explore open roles or create a job agent to stay connected with future opportunities at novonesis.com/Career
Skills Required
- Experience supporting users through a ticketing system
- Experience communicating with internal and external users on changes and incidents
- Relevant bachelor's degree and strong interest in IT and business processes
- Salesforce experience
- ServiceNow experience
- JIRA experience
- Analytical skills and knowledge of Salesforce reporting elements and PowerBI
- Fluent English and Portuguese or Spanish, written and spoken
Novozymes Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Novozymes and has not been reviewed or approved by Novozymes.
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Leave & Time Off Breadth — Policies include paid holidays, vacation, sick leave, and generous PTO with floating days, with some locations noting separate vacation and sick leave.
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Healthcare Strength — Provides medical and dental insurance, with coverage described as reasonably priced and of good quality in multiple regions.
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Retirement Support — Offers a 401(k) plan with employer matching and structured retirement benefits referenced across roles and postings.
Novozymes Insights
What We Do
Novozymes has combined with Chr. Hansen to become Novonesis: linkedin.com/company/novonesis. This global biosolutions company of 10,000 people is transforming how the world produces, consumes and lives. In 30-plus industries, its biosolutions help businesses meet their needs and the needs of our planet. Novozymes was formed in 2000 when Novo Nordisk split into three companies: Novo Nordisk A/S, Novozymes A/S and Novo A/S. Novozymes was the world leader in biological solutions with a commitment to Rethink Tomorrow. It served 130 markets with enzymatic, microbial and advanced protein solutions. The company’s solutions enabled higher agricultural yields, low-temperature washing, energy-efficient production, renewable fuel and many other benefits. In December 2022, Novozymes and Chr. Hansen entered into an agreement to create a leading global biosolutions partner by combining the two companies. The goal was to unleash the full potential of biosolutions and generate significant value for all stakeholders and society. The combination was completed on January 29, 2024 and Novonesis was born. The name means ‘a new beginning’ and is derived from the Greek word ‘genesis’. It reflects a new era where we’ll better our world with biology. You can find Novonesis on LinkedIn here: linkedin.com/company/novonesis. Novozymes A/S, part of Novonesis Group.
