Commercial Operations Specialist - Korea

As a global medtech company, we are driven by our Vision of changing the trajectory of lives for a new day and our Mission to create ingenious solutions that ignite patient turnarounds. Our relentless commitment to patients and strong legacy of innovation in healthcare are the foundation of our future. If you're looking for a new chance, a new beginning, a new trajectory, LivaNova is where your talent can truly thrive. Join our talented team members worldwide to become a pioneer of tomorrow—because at LivaNova, we don’t just treat conditions — we aspire to alter the course of lives.

Job Purpose 

The Commercial Operations Specialist is responsible for maintaining effective customer relationships, securing the long-term flow of work into the department. He/She will support the local commercial operations activities such as demand, supply, order management, logistics and customer service support.

Major Accountabilities

• Connect and track overall supply chain process
• Participate in demand planning process and activities
• Identify demand forecast risks
• Review and validate orders obtaining necessary approvals as needed
• Place orders in timely manner
• Ensure on-time deliveries and adhere to importation requirements
• Collaborate with Sales, Operations and Customer Service teams 
• Direct, optimize and coordinate full order cycle
• Keep track of quality, quantity, stock levels, delivery times and efficiency
• Highlight any arising problems or complaints and propose solutions
• Meet productivity, accuracy and timelines targets
• Maintain metrics and analyze data to assess performance and implement improvements
• Maintain a professional relationship with existing and new clients to ensure they are satisfied with the company’s performance and to identify their future needs and requirements, advising on how Livanova can meet those needs
• Follow Livanova Policy and Procedures
• Have full regard for the department’s competitiveness, efficiency and level of service
• Participate in cross-functional teams to reach required objectives
• Act by example on business ethics, behaves in ways that are consistent with the Company values, regulations and principles. Behave with personal integrity and compliance, encouraging others to do the same
• Promote a customer service culture which emphasizes a client partnership
• Ensure all invoices are processed within 24-hour period where purchase order is provided
• Credits notes to be completed in a timely manner.
• Tracking of orders and providing POD when required.
• Coordinate with 3PL/4PL on the Order Processing and Invoicing to Livanova Entities / Distributors.
• Track Analyze and Assess Regional Purchase Order and Sales data (sales in and sales out data collection)
• Coordinate with 3PL/4PL on the booking of freight daily as required.
• Responsible for inventory accuracy and control.
• Stocktake as required – cycle counts and consignment/boot stock.
• Ensure proper filing and documentations for all incoming and outgoing shipment/delivery for its traceability per local compliance.
• Assist in local government online filing requirement.
• On time daily invoice issuance per daily delivery.
• Assist/provide necessary supporting documents as per request in annual statutory and tax audit.

Key performance indicators/ Measures of success

• Ensure timely sales & operations activities for the Regional business;
• Meet end-customer requirements, including product availability, on-time delivery, and adhere to importation requirements and capacity in the supply chain to deliver that performance in a responsive manner;
• Collaborate with internal stakeholders successfully to resolve challenges and constraints which may arise related to a customer related request;
• Assist country and regional leadership to achieve business and financial goals and objectives including monthly/quarterly/annual sales, operating income, and local inventory levels.

Customer Oriented Attitude:

• Ensure all invoices are processed within 24-hour period where purchase order is provided
• Credits notes to be completed in a timely manner.
• Tracking of orders and providing POD when required.
• Coordinate with 3PL/4PL on the Order Processing and Invoicing to Livanova Entities / Distributors.
• Track Analyze and Assess Regional Purchase Order and Sales data (sales in and sales out data collection)
• Coordinate with 3PL/4PL on the booking of freight daily as required.
• Responsible for inventory accuracy and control.
• Stocktake as required – cycle counts and consignment/boot stock.

Ideal Background

Education

Bachelor's Degree in Logistics and Supply Chain Management, Business Administration or related field.

Languages

English: Fluent

Experience/Professional requirement

• 5-10 years’ experience in Demand, Supply, Logistics, Order Management and Customer Service;
• Any industry experience relevant to major accountabilities;
• Knowledge of healthcare compliance topics;
• Customer service mindset
• High analytical skills with ability to collect and analyze information, problem-solve;
• Great interpersonal and communication (verbal and writing) skills;
• Excellent knowledge of Microsoft Excel;
• Self-motivated, critical thinker, problem-solving attitude, quick in action, good team player
• Good time-management skills.