Commercial Operations Analyst

Job Title:                         Commercial Operations Analyst

Reporting To:                  Global Head of Commercial Operations

Business:                         Commercial

Team:                               Commercial Operations

Location:                          London

Lloyds List Intelligence are the trusted experts delivering transparent and actionable maritime data empowering 60,000 professionals around the globe to make confident decisions that drive the safe, efficient, and lawful movement of trade by sea. Our advanced analytics, artificial intelligence, and industry expertise transform our unparalleled data into unique insight delivered through data and analytics services, news and commentary, and publications.

We have teams working across the globe in data and analytics, product management, editorial and market analysis, technology, marketing, sales, and customer success.

Role Profile

As the Commercial Operations Analyst you will play a pivotal role in driving best-in-class sales execution, partnering closely with Sales Leadership, Finance, Revenue Operations, and Go-To-Market teams. The Commercial Operations Analyst will deliver accurate, scalable compensation frameworks and actionable commercial insights, ensuring alignment with business strategy and supporting sustainable revenue growth.

Key Responsibilities

Sales compensation – end to end process

• Own the development and design of annual and in‑year sales compensation schemes.
• Model compensation scenarios to assess financial impact, incentive alignment, and behavioural outcomes.
• Partner with Sales Leadership and Finance to stress‑test model assumptions and validate alignment with commercial targets.
• Manage day‑to‑day sales compensation operations, including plan setup, data ingestion, workflow management, and payout administration.
• Oversee all configuration, maintenance, and governance of the compensation tool (e.g., Spiff), ensuring accuracy and strong internal controls.
• Maintain clear documentation of compensation logic, crediting rules, exceptions, and process standards.
• Lead monthly and quarterly payout cycles, ensuring data accuracy, auditability, and alignment with policy.
• Conduct plan refreshes and ensure timely updates to quotas, attainment calculations, and structural changes.
• Serve as the primary point of contact for compensation queries and issue resolution.

Commercial reporting

• Build, automate, and maintain reporting across pipeline health, coverage, conversion rates, performance to target, and forecast attainment.
• Deliver weekly and monthly reporting packs for Sales Leadership, GTM, and Finance.
• Own all commercial analytics across GTM motions, including segmentation, productivity trends, retention/renewals, and regional performance insights.
• Analyse performance and deal trends to provide actionable insights and identify opportunities for improvement.
• Partner with RevOps & Data teams to ensure data accuracy across CRM, BI tools, compensation systems, and GTM datasets.
• Drive standardisation in definitions, metrics, and reporting methodologies.
• Support Sales leadership with ad hoc analyses, scenario modelling, and strategic planning inputs (e.g., territory design, quota planning, pricing/discount governance, win‑loss analysis).

Candidate profile

• 5+ years experience working within Commercial or Finance
• Understanding of SAAS metrics and KPI’s
• Data-driven & commercially minded
• Comfortable working with large data sets and ambiguity
• Advanced Excel / Power BI / Salesforce/ Financial modelling capability
• Strong communication and collaboration skills; thrives in a fast-paced environment

Our Promise to You – Benefits

• 25 Days Holiday rising to 27 after 2 years’ service and a day off for your birthday
• Work anywhere policy (up to 4 weeks per year, subject to approval)
• Life Assurance for 4 x Salary
• Company pension scheme:  employee contribution of 5% basic salary, matched by an employer contribution of 5% 
• Up to 4 Days Paid Volunteering
• Healthy Lifestyle Subsidy up to £250
• Enhanced Family Leave (Maternity, Paternity, Shared Parental Leave)
• Flexible benefits including Private Healthcare Plan and Dental Insurance 

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most, but not all of the skills or experience we're looking for, please go ahead and apply. You could be just what we need!

We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed.  As such, we are proud to be an Equal Opportunity Employer.  We do not discriminate on the basis of race, colour, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.

Please let us know of any adjustments we need to make for you to show us your best self.