Job Scope:
Commercial Operation Expert provides account management and operational support to Business Development team, for external sales & marketing activities. Collaborated with Production, Logistics and Finance teams, Commercial Operation Manager takes full responsibility of the daily operation in customer service function to strengthen customer relationships and ensure customer satisfaction. The focus of work is proactive account management and systematic LTC management to facilitate the smooth deal closing and project fulfillment.
Key Responsibilities:
- Perform daily operation support to Business Development team, by preparing quotations, placing orders, overseeing material transferring, coordinating payment collection, etc
- Take charge of contract management, including but not limited to coordination of contract review, initiation of approval and signing process, document archiving, etc.
- Engage in customer management and Coordinate customer onsite visits and audits. Maintain effective communication with customers providing operational support when necessary.
- Collaborate with Solution BD and Commercial BD; prepare commercial data report and consequent analysis, centralize the information/knowledge management on Confluence
- Collaborate with various internal teams and departments, including BD/Sales, production, PM, logistics and finance, etc. to optimize the Lead-to-Cash workflow and achieve sustainable growth
- Collaborate with Marketing and IT group to ensure the working platform run smoothly and actively propose changes to optimize systems’ performance.
Qualifications:
- BA or MS degree in life sciences
- Excellent verbal and written communication skill in both English and
- Excellent analytical skills & problem solving skills, able to grasp new concepts quickly
- A detail-oriented team player with the ability of working in a fast paced and challenging environment to handle multiple projects simultaneously and meet deadlines.
- Background in therapeutic antibody or Gene & cell therapy is a Plus
#PB
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GenScript USA Inc/ProBio Inc. is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is the Company's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.
GenScript USA Inc./ProBio Inc. maintains a drug-free workplace.
Please note: Genscript USA Inc./ProBio Inc. will only contact candidates through verified application sources. GenScript/Probio does not request personal information from candidates through individual email or any other platform.
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What We Do
Founded in 2002 and listed on the Hong Kong Stock Exchange in 2015, GenScript has an established global presence across Greater China, North America, the EU, and Asia Pacific. Today, over 300,000 customers from over 160 countries and regions worldwide have used GenScript’s premier, convenient, and reliable products and services. GenScript currently has over 5,000 employees globally, 33% holding master’s and/or Ph.D. degrees. In addition, GenScript has a number of leading commercial technologies developed in the fields of synthetic biology, immunotherapy, antibody design, chemical synthesis, and bioinformatics, including more than 100 patents and over 270 patent applications. As of June 2022, GenScript's products and services have been cited by 74,700 scientific papers worldwide. GenScript is committed to striving toward its vision of being the most reliable biotech company in the world to make humans and nature healthier through biotechnology.
