Join Brown Insurance Services
Commercial Lines Executive Account Manager
Are you passionate about delivering exceptional service and support to clients? Do you thrive in a collaborative team environment? If so, this is the role for you. If you are ready to make a meaningful impact in a respected insurance agency, apply now and become a valued member of our team!
Responsibilities:
- Serve as the primary point of contact for commercial lines insurance, responding to clients concerns with professionalism and empathy.
- Process policy changes and additions to meet clients' evolving coverage needs.
- Assist clients with insurance policy renewals and rewrites.
- Obtain quotes and coverage options for new policies and policy amendments based on client's needs.
- Review policy with clients.
- Handle policy cancellations and reinstatements while following company guidelines and regulations.
- Provide support and guidance to clients throughout the claims process, liaising with the claims department as needed.
- Maintain accurate data entry in our management system.
- Educate clients on various commercial insurance products, coverage options, and risk management strategies.
- Stay informed about industry trends, regulations, and advancements in commercial insurance to enhance knowledge and service delivery.
Requirements:
- High school diploma or equivalent
- Proven experience as a Customer Service Representative in a commercial lines insurance agency or related industry.
- Thorough understanding of commercial insurance products.
- Familiarity with insurance policy terms, coverage types, and industry regulations.
- Communicate effectively with clients, team members, and insurance carriers.
- Strong problem-solving skills and the ability to address client concerns with empathy and professionalism.
- Detail-oriented with exceptional organizational and time-management abilities.
- Proficient computer skills, including experience with agency management systems and Microsoft Office Suite, Epic (Applied Systems) preferred.
- Ability to multitask and manage multiple priorities.
- Active 4-40, 20-44, 2-20 License
- Prior experience (preferred).
Benefits:
- Base $60k - $75k based upon experience + high uncapped commissions
- Competitive commission structure
- PTO included
- Health Insurance – Employer pays majority for the primary insured
- Dental/Vision/Aflac Available – Employee cost
- 401k After 12 Months - Employer 4% match
Brown Insurance Services is celebrating over 50 years as a family-owned agency in FL. We are a full-service independent agency representing top insurance carriers. These strategies allow us to operate in the client’s best interests, rather than being confined to limited options through a big-box agency. Check out our website to see more about the agency, and feel free to read our agency reviews from our amazing community of clients. Brown Insurance Services
Skills Required
- High school diploma or equivalent
- Proven experience as a Customer Service Representative in commercial lines insurance
- Thorough understanding of commercial insurance products
- Familiarity with insurance policy terms and regulations
- Strong problem-solving skills and ability to address concerns with empathy
- Proficient computer skills, especially with agency management systems
- Active 4-40, 20-44, 2-20 License
- Prior experience in insurance (preferred)
What We Do
Since 1975, Brown Insurance Services has delivered quality insurance solutions. Brown Insurance is now serving business and personal insurance clients in over 35 states. Our team of knowledgeable insurance professionals is committed to helping you find solutions that fit your needs. We focus on providing individualized attention and quality customer service to create an experience that’s difficult to find when you deal with other large companies. At Brown Insurance Services, we’ll work with you to ensure that you and those you care about most are protected.
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