Purpose:
While projecting a professional image; interacts with new and existing customers and match services that best fit their individual needs. Respond to inquiries and resolve issues.
Exercise independent discretion and judgment in soliciting, negotiating, underwriting, coordinating, and management of new and existing client base of business including portfolio management. Has authority to make independent lending decisions on all bank loan products. Provides consultation to clients and makes lending decisions on behalf of the bank in matters relating to financial significance.
Contacts customers, businesses, community organizations, and civic groups to promote goodwill and generate new business.
Essential Functions:
- Ensure that customers are assisted promptly in person, by telephone, or electronically by meeting or exceeding Bank standards as identified in the Family Values Playbook.
- Open new accounts (including loan and/or deposit), update customer files, or close accounts.
- Make credit decisions to approve or deny consumer chattel, consumer real estate, business aggregate and agricultural aggregate loan applications; as approved by the Board of Directors annually.
- Authority to approve exceptions to the established loan policy, within the limits approved by the Board of Directors annually.
- Authority to approve various operational deposit items in excess of teller supervisor limits, such as check approvals and cash items.
- Authority to independently approve customer overdrafts, within limits authorized by the Board of Directors.
- Manage all aspects of the assigned loan portfolio to meet or exceed the established ratio.
- Maintain annual loan charge offs to meet or exceed the established ratio.
- Meet accuracy and correctness of work standards according to established policies and procedures.
- Meet or exceed annual cross-sell requirements.
- Contribute to branch deposit growth and branch profitability annual goals.
- Resolve customer complaints or ensure that the complaint is referred to the appropriate individual for resolution.
- Verify and ensure that appropriate action was taken to resolve customer problems.
- Represent the Bank at various bank sponsored events, both during regular banking hours or evenings and/or weekends.
- Other duties, as assigned.
Qualifications:
- Bachelors Degree in a related field, with a minimum of 3.0 overall GPA required
- Typically requires 1-2 years of related work experience and the knowledge, skills and ability to perform the essential requirements of the job.
- Possess and maintain a valid Oklahoma Drivers License.
- Long periods of standing or sitting, typing and repetitive motion
- Ability to lift and carry up to 25 lbs on occasion
Qualifications:
- Bachelors Degree in a related field, with a minimum of 3.0 overall GPA required
- Typically requires 1-2 years of related work experience and the knowledge, skills and ability to perform the essential requirements of the job.
- Possess and maintain a valid Oklahoma Drivers License.
- Long periods of standing or sitting, typing and repetitive motion
- Ability to lift and carry up to 25 lbs on occasion
Skills Required
- Bachelor's degree in a related field
- Minimum 3.0 overall GPA
- 1–2 years of related work experience
- Valid Oklahoma driver's license
What We Do
Armstrong Bank is a family-owned, community-focused bank serving individuals and businesses across northeast Oklahoma and west Arkansas. Established in 1909, it provides personal and business banking, checking and savings accounts, consumer and commercial lending, treasury and payment solutions, credit cards, and digital banking. The bank emphasizes accessible, dependable service through online, mobile, and in-person channels, with locations throughout its regional market.
