Commercial Excellence Executive

For over 100 years we have been driving change to defeat diabetes, but we know that what got us here today is not necessarily what will make us successful in the future. We are now transforming our business and taking our expertise into new territories including obesity and rare blood and endocrine diseases.
Our story is one of incredible growth and success, which has culminated in receiving many prestigious awards, such as Best Places to Work and Vitality - Britain's Healthiest Workplace.
This is a 12-month fixed-term contract, offering a hybrid work arrangement of two days in the office and the remaining at home.
The position
Are you passionate about leveraging data to drive business insights? Do you excel in stakeholder management and strategic planning? If so, we invite you to join our team as a Commercial Excellence Executive at Novo Nordisk.
In this role you will:

• Ensure data integrity and accuracy of customer and frontline activity data (Data Lake, QlikSense).
• Drive adoption and usage of IO Engage as a CRM tool, collaborating with cross-functional teams and supporting business activities.
• Lead key process improvements for customer segmentation, profiling, and activity planning to align with sales capacity.
• Perform regular analyses of field force performance, incentive schemes, and propose data-driven improvement plans.
• Support insights generation through data modelling and statistical techniques to inform business strategies.

You will also implement and oversee tools that track customer activities and investments, including Multi channel Engagement (MCE), field force actions, and service teams.
Qualifications
To thrive and succeed in this role, we imagine that you have:

• Degree in business, finance, economics, statistics, mathematics, or a related field (Marketing/Business qualifications desirable).
• Proven background in Business Intelligence/Analytics with database management; experience in the pharmaceutical or healthcare sector is required.
• Expertise in PowerBI is considered a significant advantage.
• Expertise in data analysis tools (Excel, QlikSense, Tableau) and CRM systems (e.g., Salesforce), with a strong ability to derive actionable insights.
• Demonstrated experience in building relationships and working effectively across teams.
• Excellent presentation, report writing, and verbal communication skills, with knowledge of NHS and UK market landscape being fundamental.

Additionally, strong stakeholder management skills and effective communication are essential, along with experience presenting project outcomes to end users.
About the department
You will join our Customer Engagement team, based at our office in Gatwick. Our team is dedicated to leveraging data to drive business insights and optimise customer engagement. We work in a dynamic and collaborative environment, where every team member's contribution is valued. Our goal is to provide data-based insights that support business intelligence, optimise effectiveness, and predict business outcomes.
You will report directly to the Frontline Excellence Manager and join a talented team of five individuals across various therapeutic areas, you in particular will have a focus on Rare Disease and Market Access.
Working at Novo Nordisk
Novo Nordisk is its people. We know that life is anything but linear and balancing what is important at different stages of our career is never easy. That's why we make room for diverse life situations, always putting people first. We value our employees for the unique skills they bring to the table, and we work continuously to bring out the best in them. Working at Novo Nordisk is working toward something bigger than ourselves, and it's a collective effort. Together, we go further. Together, we're life changing.
What We Offer

• Bonus: We do our best work to succeed together. When goals are reached, you'll be rewarded through our bonus scheme.
• Your workplace: Our offices will be your primary workplace but with flexibility to work 2-3 days at home during your working week.
• Pension: a market leading pension scheme with generous employer contributions
• Wellness: We want you to be your best self, so you'll have access to an award winning Wellness programme, including Private Medical Insurance.
• Insurances: All colleagues are covered by our private medical, life and disability insurance which provides protection and peace of mind.
• Inclusive culture: our culture is one of care, support and respect for our people. We are committed to making your workplace safe and believe that a transparent, inclusive culture and leadership is the way to empower every individual to do their very best.

Application support
We are an equal opportunities employer and we commit to an inclusive recruitment process and equality of opportunity for all our job applicants. If you're a person with a disability, if you're neurodivergent, and need any adjustments to be made during the application and selection process, please send an emails to Cormac, [email protected]. Please include your name, the role you are interested in and the type of adjustment your need.
Deadline
22nd October 2024
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we're life changing.