Commercial Domain Architect

The Commercial Domain Architect is the senior architecture leader accountable for translating commercial strategy into coherent, executable technology outcomes that deliver measurable in-year savings, enable year-on-year simplification, and establish a scalable target-state architecture across the end-to-end Commercial value stream, including Service and repair delivery.

This role ensures enterprise-standard platforms—most notably Salesforce—are fully leveraged to reduce fragmentation, lower operating cost, and improve performance across upstream commercial planning, go-to-market execution, sales enablement, service and repair operations, martech and downstream customer engagement.

·       Quantifiable in-year and recurring cost savings across the Commercial and Service and Repair technology portfolio

·       Approved multi-year simplification and modernization roadmaps with clear savings targets

·       Reduced architectural complexity and elimination of redundant Commercial and Service tools

·       Increased enterprise leverage of Salesforce and strategic Commercial platforms

·       Improved decision quality, speed, and confidence for Commercial and Service technology investments

·       Partner with Commercial and Global Service and Repair leadership to translate growth, service, and margin strategies into target operating models and capability roadmaps

·       Lead target-state architecture across portfolio planning, pricing, demand shaping, and service delivery models

·       Ensure alignment across sales execution, enablement, customer support, service operations, and martech

·       Develop sequenced, value-backed roadmaps that deliver in-year savings and sustained cost reduction

·       Provide architectural leadership for major Commercial and Service and Repair initiatives and investment proposals

·       Own architectural alignment around Salesforce as the primary enterprise platform for Commercial and Service workflows

·       Guide solution design across Salesforce, MarTech, SAP Hybris, Aprimo, Allego, and supporting Commercial and Service systems

·       Ensure solutions align with enterprise data, integration, security, and platform standards

·       Continuously assess the Commercial and Service and Repair application landscape to identify consolidation, rationalization, and retirement opportunities

·       Partner with Finance, Commercial, Marketing and Service leaders to quantify savings and track value realization

·       Drive reduction of duplicate sales, marketing, enablement, and service tools through platform reuse

·       Embed simplification, scalability, and cost reduction into all Commercial and Service architecture decisions

·       Represent Commercial and Service and Repair architecture within enterprise governance and technology assessment forums

·       Ensure Salesforce and approved enterprise platforms are evaluated and leveraged first

·       Enable consistent architectural decision-making without slowing commercial execution or service delivery

The Commercial Domain Architect serves as a trusted advisor to Commercial and Service and Repair executive leadership, IT delivery and platform leaders, Enterprise Architecture, and Finance partners.

·       Bachelor’s degree in IT, Engineering, Business, or equivalent experience

·       12+ years in solution or domain architecture roles supporting Commercial and/or Global Service functions

·       Deep expertise in Salesforce and enterprise Commercial and Service technology ecosystems

·       Proven track record delivering portfolio simplification and measurable cost savings

·       Strong executive communication and stakeholder influence skills

·       Enterprise-first, outcome-driven mindset

·       Strong commercial and service operations acumen

·       Pragmatic systems thinker who balances speed, cost, and scalability

·       Trusted partner who challenges constructively and drives cross-functional alignment