Build and deepen relationships with some of the largest, fastest-growing online travel companies. In this role, you will shape payment strategies that help clients scale, improve controls, and simplify reconciliation. You will partner across teams to deliver solutions that make a measurable impact on client outcomes and revenue growth. If you thrive in complex environments and enjoy turning payment flows into opportunities, you will find strong momentum here.
As a Relationship Manager in the Commercial Card team, you will own a portfolio of large, complex Online Travel Agency (OTA) clients with significant annual payment spend. You will drive growth, expand share of wallet, and protect revenue through proactive engagement and disciplined account planning. You will act as a trusted advisor, bringing forward ideas and solving issues quickly across end-to-end payment journeys. You will collaborate closely with internal partners to deliver scalable solutions across virtual card and broader payables strategies.
Job responsibilities- Own and execute growth and retention strategies across a portfolio of large Online Travel Agency clients
- Identify and deliver revenue opportunities through virtual card expansion, optimization initiatives, and broader payables strategies
- Serve as the primary point of contact and trusted advisor to clients and internal partners
- Lead solution design and delivery by coordinating across product, sales, implementation, and service teams
- Maintain a deep understanding of online travel business models, payment flows, and market dynamics
- Drive a strong client experience through proactive engagement, structured account reviews, and issue resolution
- Partner with corporate coverage and treasury partners to align priorities and maximize client outcomes
- Track and deliver against portfolio revenue, growth, and client satisfaction goals
- Bachelor’s degree and/or 5+ years of experience in payments, treasury services, or commercial card
- Experience supporting Online Travel Agency clients or similarly complex, high-volume payment environments
- Knowledge of commercial card and virtual card solutions, including payables optimization at scale
- Demonstrated ability to manage complex client relationships and operate as a trusted advisor
- Proven track record of driving growth, retention, and client satisfaction with measurable results
- Ability to prioritize and execute across multiple client initiatives in a fast-moving portfolio
- Experience presenting to and influencing senior executive stakeholders
- Strong problem-solving skills with the ability to develop tailored, scalable solutions
- Proficiency with Microsoft Excel and PowerPoint and customer relationship management tools (for example, Salesforce)
- Strong communication skills with the ability to translate complex payment topics into clear client outcomes
- Knowledge of Online Travel Agency payment ecosystems, including supplier payments, intermediaries, and reconciliation challenges
- Experience with APIs, file-based integrations (sFTP), and client ERP/accounting systems
- Strong financial acumen and ability to translate payment strategies into revenue and profitability opportunities
FEDERAL DEPOSIT INSURANCE ACT:
This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Bachelor's degree and/or 5+ years of experience in payments, treasury services, or commercial card
- Experience supporting Online Travel Agency clients or similarly complex, high-volume payment environments
- Knowledge of commercial card and virtual card solutions, including payables optimization at scale
- Demonstrated ability to manage complex client relationships and operate as a trusted advisor
- Proven track record of driving growth, retention, and client satisfaction with measurable results
- Ability to prioritize and execute across multiple client initiatives in a fast-moving portfolio
- Experience presenting to and influencing senior executive stakeholders
- Strong problem-solving skills with the ability to develop tailored, scalable solutions
- Proficiency with Microsoft Excel and PowerPoint and customer relationship management tools (for example, Salesforce)
- Strong communication skills with the ability to translate complex payment topics into clear client outcomes
- Knowledge of Online Travel Agency payment ecosystems, including supplier payments, intermediaries, and reconciliation challenges
- Experience with APIs, file-based integrations (sFTP), and client ERP/accounting systems
- Strong financial acumen and ability to translate payment strategies into revenue and profitability opportunities
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental health coverage are comprehensive, with on-site clinics, preventive care, and specialized supports such as maternity nurse guidance and fertility treatments. Wellness activities can help offset copays and out-of-pocket costs, reinforcing the perceived strength of health benefits.
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Retirement Support — A 401(k) with dollar-for-dollar matching and additional automatic pay credits reflect strong employer-backed retirement savings. An employee stock purchase plan and related financial programs further bolster long-term financial support.
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Leave & Time Off Breadth — Paid time off, sick time, holidays, and generous parental leave are provided alongside family medical leave and adoption/fertility assistance. Additional programs like caregiver support and volunteer time off expand the breadth of time-away options.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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